Service Transition (ST) - ITIL® Official Exam

Service Transition (ST) - ITIL® Official Exam

Register for any Service Transition (ST) - ITIL® Official Exam , and gain free access to the Scrum and Agile Essentials course and have 12 CPD hours added to your Portfolio.

The ITIL Intermediate – Service Transition course will give individuals an understanding on the introduction, deployment and transfer of new and changed services and how consistently well managed it is. The effective and successful service transition depends on the application of Change Management, risk, management, quality assurance and program and project management. Service transition is aligned with service operation and does not abruptly end when changed services go live. The course is comprehensive and will focus on the transition aspect of IT services within an IT service cycle.

The ITIL Intermediate – Service Transition course will discuss and teach individuals how to plan and manage the move created during the Service Strategy and Service Design stage. Learners will gain additional guidance and techniques to organise and manage the transition and cover the challenges and risks in management of technology.

The objective of the Service Transition course will give learners the skills to manage the change. Learn techniques to help better understand changes to IT services aligned with the expectations of users and business strategy. Services transition enables users to manage changes flexibly and make improvements to services. The Service Transition module is worth 3 credits and learners must go onto achieve the minimum of 17 credits required before reaching the final step of ITIL Expert Level. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of the ITIL Intermediate – Service Transition course.

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Learning Outcomes

• Gain an understanding of the introduction to service transition
• Learn about the service strategy processes.
• Understand how to organise for service transition functions.
• Learn about the service transition principles.
• Gain an understanding of service transition techniques and methods.
• Understand the critical success factors, risks and challenges to transition.
• Learn about technology considerations.

** Free Scrum and Agile Essentials Course + FREE e-certificate **

1: What Is Agile?

2: Agile History

3: Agile Manifesto

4: Agile Principles

5: Agile Characteristics

6: Advantages of Agile

7: Agile and Its Relevance to Digitalization

8: Examples of Agile Projects

9: The Scrum Methodology

10: Scrum Roles

11: Scrum Features

12: Why Scrum?

13: The Scrum Process

14: Plan and Estimate

15: The Daily Stand Up

16: Sprint Review

17: Sprint Retrospective

18: Sprint Demo

19: Sprint Release Process

20: Project Vision

21: Scrum Master and Stakeholders

22: Epics in Scrums

23: User Stories

24: Creating a Prioritized Backlog

25: Release Planning

26: Scrum Framework

27: Scrum of Scrums

28: Sprint Demo

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

At the end of the ITIL Intermediate – Service Transition course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

Certification

Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate – Service Transition.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

• The course is suitable for individuals working in IT Management.
• Configuration Manager
• Service Level Managers.
• IT Security Manager.
• Change Manager.
• Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.

• The course requires that learners have an understanding of the ITIL Foundation course.

• IT Operations Manager – (average UK yearly salary: £45,428)
• IT Security Manager – (average UK yearly salary: £50,473)
• Business Continuity Manager – (average UK yearly salary: £45,959)
• IT Team Leader – (average UK yearly salary: £35,710)
• IT Architect – (average UK yearly salary: £59,270)
• Configuration Manager – (average UK yearly salary: £37,654)