Skip to content

Service Design Online Course

Learn how to create powerful service experiences across the front and back-stage | Online course | Live client brief

Experience Haus


Enquire to get more info on pricing
Finance options

We offer payment plans for students.

Study method
Online + live classes
Course format What's this?
12 weeks · Part-time
No formal qualification
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

11 students enquired about this course

Add to basket or enquire


At Experience Haus, we give students the best possible chance of breaking into a career in Service Design by providing ten-times the learning experience at a fraction of the cost.

Striking the perfect balance, our Service Design course provides the best of both worlds: the depth, substance and rigour of an academic qualification combined with the fun, collaborative ‘workshoppy’ style of a less formal programme.

Join a real design team and work on a live client brief, and be guided through the service design process by a veteran design lead

Key features:

– 100% live workshops & feedback, no pre-recorded content
– Small & intimate: 12 students per class max
– Exclusive Haus methods, tools and frameworks not available anywhere else
– Free 1:1 mentoring and coaching whenever you need it
– Course completion certificate
– Proven track record: incredible projects, career change & acceleration

After the course:

– Membership to an exclusive design community where jobs are posted, trends shared, and free workshops & events staged to continue growth
– Lifelong support and portfolio advice


  • Service Design 12 Week Syllabus -


Create powerful service experiences across the front and back-stage in this highly immersive course. Join a real design team and work on a live client brief, and be guided through the process by a design lead.

Real client brief for your portfolio

During the Service Design course, students will work as a team on a client project from a local startup, with every student having the chance to act as design lead. Under the guidance of our expert practitioner instructor, gain important and desired design skills and while learning how to craft a service that will work.

At the end of the course, students will deliver a presentation summarising their journey, process and work throughout.

Small class sizes

Our classes are capped at 12 students. This allows the instructor to spend more time with each student discussing key concepts; getting feedback on work; asking outstanding questions; and benefiting from the wealth of experience they have to offer.

All live classes, not pre-recorded

We believe all our students benefit from having live learning as opposed to watching pre-recorded videos. This allows for more collaboration between students and instructor.

You get full access to your tutor and can request time with them at any stage throughout the Service Design course and after. There are no limits.

Service Design syllabus

Here's a taster at some of the modules you will be learning on the course: defining service design, design leadership, analysing the brief, research design and conduction...

Lifelong support

We are here to support you on your career journey - offering lifelong portfolio guidance, interview prep and advice.

Once you are part of the Haus community, you will always be part of it. You will have access to our alumni events, network, instructors, slack community and monthly portfolio review sessions.

What our students have to say

"The Service Design course was perfect for me. The chance to work with a live client means you can put theory to practice. The content itself straddles both the academic and practical, when so many other courses are wishy-washy! On top of that, the coaches at EH are second to none. They care. Best decision I ever made." - Dave, Service Design student

"The staff at Experience Haus took the time to find out about my role and helped me decide if this course was really what I was looking for. The offer of mentor-ship also helped seal the deal. My main interest in the course was that it covered the A-Z of Service Design and would give me the strong foundation I was looking for." - Caroline, Service Design student

Who is this course for?

Our Service Design students come from a wide-range of different backgrounds and for a variety of different reasons.

Because of this there are no entry requirements, just a desire to learn and a can do attitude.

Example attendees include:

• People looking to break into a career in Service Design.
• Those in the service industry who want to improve their services or accelerate their careers.
• Public, private and not-for-profit sector employees for whom service experience or delivery is important.
• Designers, consultants, marketers, strategists, product managers, operations, human resources, logistics, technologists, politicians, front-line service staff to name a few.


There are no entry requirements to our Service Design course, just a desire to learn and a can-do attitude.

Career path

Students come from a wide-range of different backgrounds and for a variety of different reasons. After the course we have had students step into the following roles where you can earn the following salaries:

  • Service Design Intern - £37,000
  • Service Designer - £45,000

Questions and answers


Certificate of completion

Digital certificate - Included


Currently there are no reviews for this course. Be the first to leave a review.


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.