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Sales Skills: Growth and Dealing with Customers

CPD Certified Diploma | FREE Exam | 24/7 Tutor Support | Lifetime Access | 100% Success Rate



£15 inc VAT
Study method
4 hours · Self-paced
Access to content
Lifetime access
No formal qualification
10 CPD hours / points
  • Certificate of completion - £9.99
  • Certificate of completion - £15.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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In today's competitive market, effective sales skills are essential for success. Research shows that 92% of salespeople give up after the fourth "no," but 60% of customers say "no" four times before saying "yes." Sales Skills: The Growth and Dealing with Customers course aims to provide learners with the tools and strategies to maximise their sales potential, build lasting relationships with customers, and ultimately achieve their targets. This comprehensive program delves deep into the sales process, covering essential aspects such as communication, negotiation, and objection handling. Start your journey towards sales excellence and enhance your ability to navigate the complex world of customer interactions with confidence and finesse.

Learning outcomes:

  • Understand the fundamentals of sales and sales growth strategies.
  • Explore the concept of sales hypnosis and its application in sales presentations.
  • Gain insights into the relationship between sales and marketing.
  • Develop effective communication skills and master sales negotiations.
  • Learn how to deal with customers and handle objections professionally.
  • Discover various tips and tricks to enhance your sales performance.
  • Finally, familiarise yourself with the concepts of leverage and limitations in sales.


10 CPD hours / points
Accredited by CPD Quality Standards

Course media


The Sales Skills: Growth and Dealing with Customers course is designed to provide a comprehensive understanding of the sales process, from prospecting to closing the deal. In the first module, learners will be introduced to the world of sales, setting the foundation for the rest of the course.

As the course progresses, participants will delve into sales hypnosis, presentation techniques, and the essential role of communication in sales. Negotiation strategies will also be covered, equipping learners to navigate challenging situations easily. Furthermore, the course will address handling customer objections and implementing tips and tricks to boost sales performance.

By the end of this program, students will have gained the knowledge and skills necessary to excel in the competitive sales world. In addition, the course will empower learners to establish strong connections with customers, overcome objections, and, ultimately, close deals with confidence.

Who is this course for?

  • Sales professionals seeking to enhance their skills and knowledge.
  • Individuals considering a career in sales.
  • Business owners looking to improve their sales strategies.
  • Marketing professionals aiming to understand the sales process better.
  • Customer service representatives wanting to handle customer objections effectively.

Career path

  • Sales Executive - £18,000 to £30,000 per year.
  • Business Development Manager - £25,000 to £50,000 per year.
  • Sales Manager - £35,000 to £70,000 per year.
  • Account Manager - £22,000 to £40,000 per year.
  • Sales Consultant - £20,000 to £45,000 per year.
  • Sales Director - £60,000 to £100,000+ per year.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Certificate of completion

Digital certificate - £9.99

Receive a digital copy of your certificate as a PDF file for only £9.99.

Certificate of completion

Hard copy certificate - £15.99

A Physical, high-quality copy of your certificate will be printed and mailed to you for only £15.99.

For students within the United Kingdom, there will be no additional charge for postage and packaging. For students outside the United Kingdom, there will be an additional £10 fee for international shipping.


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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.