Sales: Psychology of Customers

Sales: Psychology of Customers course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Sales: Psychology of Customers course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Key Features of the Sales: Psychology of Customers Course :

• Accredited by CPD
• Instant e-certificate
• Fully online, interactive course with audio voiceover
• Developed by qualified professionals in the field
• Self-paced learning and laptop, tablet, smartphone-friendly
• 24/7 Learning Assistance
• Discounts on bulk purchases

*** Additional Gifts ***

Life Coaching Course

Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - Included

Course Curriculum

The detailed curriculum outline of our Sales: Psychology of Customers course is as follows:

***Sales: Psychology of Customers***

Introduction

• Promotional video
• Introduction
• Don’t buy this unless…
• What are we, if not salespeople?
• Good and bad salespeople
• Commercial realities
• Dysfunctional selling has led to dysfunctional buying
• Who is your ‘Avatar’?
• Your customer’s journey

Introducing A.S.K - concentrating on 'A' for ATTRACT.

• Section 2 lecture 1: Introduction to ASK
• Section 2 Lecture 2: The Marketing Function
• S2 L3 The Hunter
• S2 L4 Referrals
• S2 L5 How your marketing ‘lands’ with your customer
• S2 L6 Leveraging your contacts

Section 3 The 'S' of A.S.K. - SERVING

• S3 L1
• S3 L2 The Decision Making Unit (DMU)
• S3 L3 The value of VALUE
• S3 L4
• S3 L5 Customer Care – a conversation (not a ‘sale’)
• S3 L6
• S3 L7
• S3 L8 How to get back IN with a client

Section 4 The K of A.S.K

• S4 L1 Introduction the the K or KEEP element
• S4 L2 Your authority
• S4 L3
• S4 L4 NON sales contact
• S4 L5 Why ASKING for referrals works so well

Section 5 ...And lastly...

• S5 L1

Accreditation

All of our courses, including this Sales: Psychology of Customers course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification

Once you’ve successfully completed your Sales: Psychology of Customers course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

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