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Retail Banking Diploma - CPD Accredited

Student Discount Card Eligible | Lifetime Access | Online certified training |Online certificate and exam included


£299 inc VAT
Or £49.83/mo. for 6 months...
Study method
No formal qualification
12 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

226 students purchased this course

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Our Retail Banking Diploma has been given the CPD and is the perfect course for anyone looking to work in the Retail Banking sector.

Our Retail Banking Diploma follows on from our Payroll and Management Diploma and our Retail Banking Diploma is packed in to 14 modules teaching you everything you need to succeed in this profession.

The course can be studied part time and you can become accredited in as little as 20 hours and you can study at your own pace.

The comprehensive syllabus is supported by experienced tutors who are there to help you through email.

Your qualification will be recognised and can be checked for validity on our dedicated website.

More Key features about our Retail Banking Diploma

  • Lifetime Access to your course
  • The price you pay Reed is for the whole course including final exam – no hidden fees
  • CPD certificate upon successful completion
  • Tutor Support Monday – Friday

** When purchasing this course you will be eligible to apply for the XO Student Discount Card!! You can save on brands such as New Look, Disney, ASOS, Hotels, Miss Selfridge , Domino’s and many more.**


12 CPD hours / points
Accredited by The CPD Certification Service

Course media


Module 1

Introduction to the Concept of Retail Banking


  • Definition of retail banking
  • Brief history of the banking industry in the UK
  • Features and benefits of retail banking
  • Plus much more...

Module 2

Financial Systems and an Overview of Banking Systems


  • Importance and role of financial systems
  • Goals, objectives and products
  • Role of financial instruments
  • Financial markets, capital gains and liquidity
  • Plus much more...

Module 3

Definition of Banks and Different Types of Banking with an Emphasis on Banking Channels


  • Definition of banking and banks
  • Different types of banks
  • Retail, commercial and investment banking
  • Building societies, central banks
  • Plus much more...

Module 4

Job Opportunities and Careers in the Retail Banking Industry


  • Overview of careers and job opportunities in the banking sector
  • Type of Job Roles within the Retail Banking Sector
  • Customer service and operational roles
  • Entry Level Requirements for Customer-Service Roles in Retail Banking
  • Plus much more...

Module 5

Retail Banking Housing Loans and Mortgage Services


  • Unsecured and secured loans, housing loans
  • Mortgage Services; fixed and variable rates
  • Capped, discounted, offset mortgages, mortgage fees
  • Tracker, cashback, and LTV rates
  • Plus much more...

Module 6

Retail Banking Services and Products


  • Current and savings accounts
  • Savings bonds and structured saving products
  • Simple cash, basic, cash ISA accounts
  • Easy access, regular deposit and fixed bonds
  • Plus much more...

Module 7

Understanding the Features of Credit Cards and Debit Cards


  • Introduction to credit and debit cards
  • A brief history of credit cards in the UK
  • What is a credit card and how does it work as a payment mechanism
  • How to calculate APR
  • Plus much more...

Module 8

Retail Banking Services and Operations: Funds Transfer and Remittances


  • Remittances and fund transfers
  • Types of funds transfers
  • Online transfers and Faster Payment Service (FPS)
  • Standing orders and direct debits
  • Plus much more...

Module 9

Financial Services offered by Retail Banks


  • Understanding the role of banks as financial intermediaries
  • Mutual fund investments
  • How mutual funds work, charges, costs
  • ETFs, Gilts and Bond investments offered by retail banks
  • Plus much more...

Module 10

Financial Services offered by Retail Banks – Insurance Products and Bancassurance


  • Understanding ‘bancassurance' and its emergence in the UK
  • Components of Bancassurance
  • Finance and repayment products
  • Depositor's credit and overdraft insurance
  • Plus much more...

Module 11

Banking Services in the Retail Sector Part III. Gold, Safekeeping of Valuables, SIPP/Pension Funds, Payment of Utility Bills and Taxes, etc.


  • Gold as foreign exchange, gold ETFs
  • Safety deposit locker facility
  • Payment of council taxes and bills
  • Bacs and CHAPS payments
  • Plus much more...

Module 12

Banking Practices in the Retail Sector Part IV: Customer Relationship Management and Marketing of Banking Services


  • Objectives of customer relationship
  • Link between technology and customer services
  • Key requirements and objectives of an effective customer relationship strategy
  • Features and relevance of relationship banking
  • Plus much more...

Module 13

Islamic Banking Overview, Important Principles, and Benefits


  • Definition and overview of Islamic banking
  • History and evolution of Islamic banking principles
  • Types of contracts under Islamic banking
  • Advantages and relevance of Islamic banking
  • Plus much more...

Module 14

Money Laundering Definition and Techniques, Adverse Effects and Countermeasures


  • What is money laundering and why is it a crime?
  • Different ways in which money can be laundered
  • Why banks are vulnerable to money laundering activities
  • Basel Committee recommendations for bank accounts
  • Plus much more...

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.


Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. Now more than ever people are using the internet while on the move so our course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.

There is no time limit for completing this course, it can be studied in your own time at your own pace.

All tests are online and are taken either during or after the course, these are included in the price.

Career path

With experience, you could progress to specialist roles with your bank, or into management.

You might also be able to apply your skills in corporate or investment banking.

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.