Skip to content

Retail Assistant and Personal Shopper Course - Level 3 CPD Accredited

Oplex Careers


£19 inc VAT
Study method
40 hours · Self-paced
No formal qualification
40 CPD hours / points
Additional info
  • Tutor is available to students

69 students purchased this course

Add to basket or enquire


The online Retail Assistant and Personal Shopper Course from Oplex Careers aims to provide great insight into the skills and knowledge related to working in the fashion and retail industry as a personal shopper, for yourself with your own clients, or as part of a larger company to progress in your new or existing job.


40 CPD hours / points
Accredited by The CPD Certification Service

Course media


The online Retail Assistant and Personal Shopper Course will provide learners with a good insight into the intriguing field of working as a personal assistant in the fashion and retail industry. This course will discuss the key skills and knowledge related to building relationships with clients, understanding consumer purchasing behaviour, defining the role and importance of a personal shopper and more.

This course will provide a great insight with the use of practical examples throughout the course. Whether working in the retail industry field already, you want to get started working in within the field of fashion and retails, or just interested in this field of study, this course will cover a range of modules and provide multiple examples for assessment.

Course Syllabus

The Retail Assistant and Personal Shopper Course is split into the following modules:

    • Defining a Personal Shopper

– Introduction
– Who personal shoppers work for
– Running your own business
– Working for an online shopping service
– Working for a company
– Work activities
– Personal qualities and skills
– Pay and opportunities
– A typical day for a personal shopper

    • Communication and Social Protocol

– Introduction
– Social events
– Deciding on the dress code
– Outer appearance echoes the real you
– Behavioural standards

    • Factors to Consider in Buying Clothes

– Colour
– Lines
– Texture
– Workmanship/quality
– Season
– Style
– Style questionnaire

    • Fashion and Trends

– Trends
– Knowing Fashion Trends as a Personal Shopper

    • Understanding Consumer Behaviour

– Understanding consumer behaviour
– Wants and needs
– The consumer attitude
– The process of consumer decision
– Use of outstanding services to lure customers

    • Developing Long Term Relationships with Your Customers

– Dealing with complaints and returns
– Returns
– Staying calm when handling situations
– Dealing with shoplifting cases

    • Making Your Shop an Ideal Customer Attraction

– Personal shopper
– Stylist
– Selling accessories
– Working within your client’s budget

    • The Selling of Merchandise and Products

– The selling steps
– Developing your selling skills
– Meeting your sale targets
– Concepts of growing your retail presence
– Improving your sales

    • The Business Plan

– Introduction
– Promoting and marketing
– Business plan checklist

    • Marketing and Making Money with Your Business

– Managing a contact book

  • Final Assessment


To assess the learners ability and knowledge to effectively understand the topics contained within the Retail Assistant and Personal Shopper Course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.


On successful completion of this course learners will be awarded with:

Level 3 CPD Award in Retail Assistant and Personal Shopper

Upon completion of the course learners will be awarded with the Oplex Careers CPD certificate. The Certificate of Achievement will provide proof that you have studied the course and will contain your grade and classification level.

This certificate will be produced in PDF format, hard copies of the certificate will be available at an additional fee of £9.99.

Course Format

This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the Retail Assistant and Personal Shopper Course.

Course Duration

The online Retail Assistant and Personal Shopper Course requires 40 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.

Tutor Support

When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.

As part of the Retail Assistant and Personal Shopper Course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.

Course Compatibility

Our Retail Assistant and Personal Shopper Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices.

We know that more and more people are using the web whilst they are on the move, so we have designed this Retail Assistant and Personal Shopper Course to be fully compatible across tablet and smartphone devices. You will be able to access the same content from the course, just over a 3G or 4G network whilst on the move.


There are no entry requirements necessary to join this course from Oplex Careers. Everyone is welcome to enrol on this online course and we wish you success in your studies.

Questions and answers

No questions or answers found containing ''.

Lynn asked:

Would this course be useful in applying to jobs where you work in the store itself?


Yes, this retail assistant would be perfect for work in the store. Any retail environment this course would be ideal.

This was helpful. Thank you for your feedback.
jas asked:

work in aretail off licencestore 5yrs ithink i knowmost things already isthere anythingnew youthink thiscourse could bringto meor changefor thebetter


This course will be useful if you wanted to update your skills set across retails and within personal shopping. Thanks

This was helpful. Thank you for your feedback.
jas asked:

module mentions alot about clothes, fashion trend and season, i work in a News Agent , i was wondering ifthis course wouldbe still beneficial for me


We have a Customer Service Retail course that may be more suited to what you are looking for. Simply search for 'Retail Customer Service - Level 3 CPD Accredited' in Reed Courses and you will find more information on this. Thanks

This was helpful. Thank you for your feedback.
Retail assistant and personal shopper asked:

Am interested in this course don't get paid until next Tuesday. offer finishes today. I cannot afford £149.99. Can you extend the offer of £19.


We run different offers throughout the month although cannot guarantee which offers will be available and when. Best thing to do will be to stay in touch in order to keep up to date with the best offers available. Many thanks

This was helpful. Thank you for your feedback.


Course rating


Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.