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Receptionist Training Course

Interactive Audiovisual Lessons & Exam | Instant Accredited Certificate | 24x7 Access | Tutor Support

One Education


£12 inc VAT
Study method
2 hours · Self-paced
Access to content
12 months
No formal qualification
10 CPD hours / points
  • Certificate of completion - £9
  • Certificate of completion - £15
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

11 students purchased this course

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As the face of the company, the receptionist is responsible for creating a positive first impression. Every phone call and visitor is an opportunity to represent the brand and establish a connection. In today's world, being a receptionist is not just about answering the phone and greeting visitors; it requires a wide range of skills and knowledge. This Receptionist Course will teach you everything you need to know to be an excellent receptionist, from telephone etiquette and time management to organisation and communication.

This course is ideal for anyone who wants to learn the skills required to be a successful receptionist. Whether you are a new receptionist or an experienced one looking to enhance your skills, this course will provide you with the knowledge and tools you need to succeed. Enrol today and take the first step towards becoming a confident and skilled receptionist.

Learning Outcomes:

  • Develop 21st-century skills required for a receptionist role
  • Represent your boss and company professionally and competently
  • Master telephone etiquette and handling domestic and international calls
  • Manage time effectively and prioritise tasks
  • Organise and plan for additional stress and distractions
  • Communicate effectively with colleagues and clients

Meet the Accreditation

CPD Certification Service assures the Receptionist Course training and learning activities are relevant, reliable, and upto date.

Expert Support

Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.

Key Benefits

  • Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.
  • Get 24/7 access to all content for a full year.
  • Each of our students gets full tutor support on weekdays (Monday to Friday)


Certificate of completion

Digital certificate - £9

After successfully completing this course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from One Education.

Certificate of completion

Hard copy certificate - £15

Hard copy certificate

Hardcopy Certificate (international): £15 + £10 (postal charge) = £25


10 CPD hours / points
Accredited by CPD Quality Standards

Course media


Course Curriculum:

Module 1: Introduction to Reception and Receptionist

  • Introduction to the Module
  • Topics to be Covered
  • Job Requirements and Work Environment
  • 21st Century Skills for a Receptionist

Module 3: Representing Your Boss and Company

  • Competence
  • Professionalism
  • Reflecting Brand Values

Module 2: Business Telephone Skills

  • Telephone Etiquette
  • Telephone Skills
  • Telephone Courtesy Tips
  • Domestic and International Calls

Module Two: Self-Management (I)

  • Solving Problems on Your Own
  • Being and Staying Motivated
  • You Have More Freedom – Don’t Abuse It

Module Three: Self-Management (II)

  • Recognize and Remove Bad Habits
  • Reflect on Mistakes and Learn from Them
  • Establish Good Habits

Module Four: Time Management (I)

  • Build a Little Flexibility into Your Schedule
  • Identify and Remove Time Wasters
  • Working with Time Zones

Module Five: Time Management (II)

  • The Urgent/Important Matrix
  • Setting and Sticking to Deadlines

Module Six: Organizing and Planning (I)

  • Plan for Additional Stress
  • When to Seek Help

Module Seven: Organizing and Planning (II)

  • Setting Up Your Home Office
  • Remove Unneeded or Distracting Items

Module Eight: Communication (I)

  • Stay in the Loop
  • Use the Correct Medium

Module Nine: Communication (II)

  • Open and Frequent Communication
  • Share Your Information

Module Ten: Additional Challenges

  • Building Trust and Rapport
  • Feeling Isolated

Course Assessment

To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.

Exam & Retakes:

It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.


Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).

Who is this course for?

  • Anyone interested in a career as a receptionist
  • Individuals who are new to a receptionist role
  • Experienced receptionists who want to enhance their skills
  • People looking for a career change into a receptionist role


This Receptionist Course is open to all, with no formal entry requirements.

Career path

Upon successful completion of the Receptionist Course, learners will be equipped with many indispensable skills and have the opportunity to grab, such as:

  • Receptionist - £18,000 to £25,000
  • Front Desk Receptionist - £16,000 to £22,000
  • Hotel Receptionist - £17,000 to £23,000
  • Medical Receptionist - £16,000 to £21,000
  • Dental Receptionist - £16,000 to £21,000
  • Legal Receptionist - £18,000 to £24,000

Questions and answers

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June asked:

How much does this really cost?


Dear June, Thanks for your question. Previously, the course was £425. However, you can purchase the course at a discounted price which is already given in the price section. There will be no further charge for the course once you make the payment. Thanks

This was helpful. Thank you for your feedback.


Course rating


Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.