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Receptionist Skills with Office Adminstration & Agenda Management - CPD Certified Diploma

Free Minute Taking Course | Front Desk Management | Level 3 | CPD Accredited Certificate | Easy Refund Policy



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£12 inc VAT (was £15)
Offer ends 30 June 2024
Study method
Online, On Demand What's this?
3.5 hours · Self-paced
No formal qualification
  • CPDQE Certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

13 students purchased this course

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Receptionist Skills with Office Adminstration & Agenda Management - CPD Certified Diploma

Embark on a comprehensive journey to master the role of a Receptionist. This course is meticulously designed to equip you with the essential skills, knowledge, and professionalism required to excel as a Receptionist. Whether you're new to the Receptionist role or looking to enhance your existing skills, this course offers a deep dive into the multifaceted world of a Receptionist.

Key Performance Metrics:

  • Understand the pivotal role and responsibilities of a Receptionist.
  • Develop impeccable communication and customer service skills tailored for a Receptionist.
  • Master the art of office administration, front desk management, and scheduling as a Receptionist.
  • Uphold business etiquette, ethics, and professionalism in the Receptionist role.
  • Stay updated with emerging trends and prepare for a rewarding career as a Receptionist.

Courses Included in this Receptionist Diploma:

  • Course 01: Receptionist
  • Course 02: Agenda Management
  • Course 03: Minute Taking


This Receptionist Skills with Office Adminstration & Agenda Management Diploma is CPDQE accredited, which serves as an impactful mechanism for skill enhancement.


  • Dual Certificate
  • 15 CPD Points
  • 24/7 Tutor Support


CPDQE Certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.


3h 30m

Course media


Module Hightlights from this Receptionist Course:

  • Module 01: Introduction to the Receptionist Role

    • Understanding the role and responsibilities of a Receptionist.
    • Becoming a professional Receptionist.
    • Representing your company as a Receptionist.
    • The importance of appearance and first impressions for a Receptionist.
    • Building relationships with clients as a Receptionist.
  • Module 02: Receptionist Communication Skills

    • Front office communication for a Receptionist.
    • Business telephone skills essential for a Receptionist.
    • Effective phone communication for a Receptionist.
    • Non-verbal communication skills for a Receptionist.
    • Handling difficult callers as a Receptionist.
  • Module 03: Receptionist Customer Service Skills

    • Basics of customer service for a Receptionist.
    • Receiving and assisting visitors as a Receptionist.
    • Managing customer complaints in the Receptionist role.
    • Handling difficult customers as a Receptionist.
    • Developing long-term customer relationships as a Receptionist.
  • Module 04: Office Administration for a Receptionist

    • Basic administrative duties for a Receptionist.
    • Mail services and organization for a Receptionist.
    • Invoicing and petty cash management as a Receptionist.
    • Document management skills for a Receptionist.
    • Inventory management essentials for a Receptionist.
  • Module 05: Front Desk Management for a Receptionist

    • Role of the Receptionist in front desk management.
    • Servicing rooms and general cleaning as a Receptionist.
    • Management of office facilities by a Receptionist.
    • Workplace safety and security for a Receptionist.
    • Business environment and decorum for a Receptionist.
  • Module 06: Scheduling and Time Management for a Receptionist

    • Effective planning and scheduling as a Receptionist.
    • Time management essentials for a Receptionist.
    • Managing appointment systems as a Receptionist.
    • Organizing meetings and conferences as a Receptionist.
    • Multi-tasking skills for a Receptionist.
  • Module 07: Business Etiquette and Ethics for a Receptionist

    • Understanding business etiquette as a Receptionist.
    • Business etiquette and ethics for a Receptionist.
    • Privacy and confidentiality in the Receptionist role.
    • Professional conduct for a Receptionist.
    • Dealing with ethical dilemmas as a Receptionist.
  • Module 08: Travel and Event Management for a Receptionist

    • Travel arrangements by a Receptionist.
    • Organizing business trips as a Receptionist.
    • Event management skills for a Receptionist.
    • Liaising with event organizers as a Receptionist.
    • Post-event follow-up by a Receptionist.
  • Module 09: Business Correspondence for a Receptionist

    • Basics of business correspondence for a Receptionist.
    • Writing professional emails as a Receptionist.
    • Grammar and proofreading skills for a Receptionist.
    • Composing meeting agendas as a Receptionist.
    • Following up on correspondence as a Receptionist.
  • Module 10: Professional Development for a Receptionist

    • Continuous learning for a Receptionist.
    • Adapting to new technologies as a Receptionist.
    • Stress management for a Receptionist.
    • Career progression in the Receptionist role.
    • Networking as a Receptionist.

Who is this course for?

  • Receptionist
  • Admin Support
  • Executive Personal Assistant
  • HR Assistant
  • Medical Receptionist
  • Office Admin & Receptionist

Career path

  • Outpatients Receptionist: Yearly - £22,720 approx.
  • Receptionist and Referral Officer: Yearly - £22,383 approx.
  • Receptionist/Administrator: Yearly - £21,000 approx.
  • Admin Support/ Receptionist: Yearly - £22,383 approx.

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.