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Receptionist Skills and Office Administration Diploma - QLS Endorsed

47% OFF - Holiday Deal | Dual Endorsed Level 5 Diploma | FREE PDF Certificates | 24x7 Tutor Support | Lifetime Access


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Summary

Price
Save 47%
£12 inc VAT (was £23)
Offer ends 30 April 2024
Study method
Online
Course format What's this?
Video
Duration
840 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
300 CPD hours / points
Achievement
Certificates
  • CPD Accredited PDF Certificate of Completion - Free
  • CPD Accredited Hard Copy Certificate of Completion - £15.99
  • QLS Endorsed Hardcopy Certificate - £99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

352 students purchased this course

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Overview

As part of the administrative team, Receptionists are a company's backbone and “face”, responsible for greeting clients and customers, organising meetings, and upholding a company’s image. Their duties range from filing and record-keeping to constructing business emails and taking calls. If you’re considering a career as a Receptionist or similar role, then this Receptionist course offers the ideal introductory Reception training.

The Receptionist Skills and Office Administration Diploma is a personal development course for entry-level learners who wish to learn more about the role and administrative best practices. Receptionist covers fundamental office procedures, skills and techniques that every aspiring receptionist should know. You’ll learn how to improve your business communication and telephone etiquette, the essentials of meeting management, how to master business writing and much more.

Get equipped with valuable Receptionist and Office Administration skills and earn two endorsed certificates to increase your opportunity to work for leading companies and organisations.

Learning Outcomes:

  • Develop an in-depth understanding of the role and day-to-day responsibilities of a receptionist.
  • Improve your telephone and business communication etiquette
  • Learn the principles of reception, record-keeping and the different types of filing systems
  • Sharpen your time management, organisation, planning and communication skills
  • Know how to manage petty cash and create invoices
  • Build your professional image in reception and learn how to work effectively in a team of two
  • Understand the principles of meeting management and minute taking
  • Learn essential business writing skills and how to maintain a professional tone of voice

What You Get Out Of Studying Receptionist Skills and Office Administration Diploma With Janets

  • Free PDF certificate upon successful completion of the Receptionist Skills and Office Administration course
  • Full one-year access to Receptionist Skills and Office Administration course materials
  • Instant assessment results
  • Full tutor support is available from Monday to Friday
  • Study the Receptionist Skills and Office Administration course at your own pace
  • Study Receptionist Skills and Office Administration at your own time through your computer, tablet or mobile device
  • Improve your chance of gaining valuable skills by completing the Receptionist Skills and Office Administration course

Enrol in the Receptionist Skills and Office Administration course to find out more about the topic and get one step closer to reaching your desired success!!

Achievement

CPD

300 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

This Receptionist Skills and Office Administration Diploma Course covers everything from telephone and customer service etiquette to travel coordination and event planning. You will gain hard skills like scheduling, record keeping, and bookkeeping while also developing soft skills like communication, stress management, and problem-solving. Whether you are looking to become a receptionist, executive assistant, office manager or administrator, this course will provide you with job-ready abilities.

Upon completion of this Receptionist Skills and Office Administration Diploma, you will have the confidence and expertise needed to thrive in a fast-paced office environment. Join countless professionals who have used this Receptionist Skills and Office Administration diploma as a springboard to rewarding administration careers. Take the first step and register today.

Course Modules

***Receptionist Skills***

  • Module 01: Introduction to Reception and Receptionist
  • Module 02: Business Telephone Skills
  • Module 03: Representing Your Boss and Company
  • Module 04: Mail Services and Shipping
  • Module 05: Travel Arrangements
  • Module 06: Organising Meeting and Conferences
  • Module 07: Time Management
  • Module 08: Record Keeping and Filing Systems
  • Module 09: Business Writing Skills for Receptionists
  • Module 10: Organisational Skills
  • Module 11: Communication Skills
  • Module 12: Customer ServiceSkills
  • Module 13: Effective Planning and Scheduling
  • Module 14: Invoicing/Petty Cash

***Office Administration***

  • Module 01: Introduction to Office Administration
  • Module 02: Skills of an Effective Administrator
  • Module 03: Business Writing Skills
  • Module 04: Communication Skills
  • Module 05: Meeting Management
  • Module 06: Organisational Skills
  • Module 07: Telephone Etiquette
  • Module 08: Negotiation Techniques
  • Module 09: Conflict Management
  • Module 10: Stress Management
  • Module 11: Time Management

Method of Assessment

To successfully complete the Receptionist Skills and Office Administration course, students will have to take an automated multiple-choice exam. This exam will be online, and you will need to score 60% or above to pass the course.

After successfully passing the course exam, you will be able to apply for a certificate as proof of your expertise.

Who is this course for?

The Receptionist Skills and Office Administration Diploma course is ideal for:

  • Individuals interested in pursuing a career as a receptionist or seeking to enhance their existing receptionist skills.
  • Entry-level receptionists who want to acquire a comprehensive understanding of their roles and responsibilities.
  • Administrative professionals looking to expand their knowledge and expertise in receptionist duties.
  • Office assistants or support staff who occasionally cover receptionist duties and want to develop the necessary competencies.
  • Those who are interested in understanding invoicing and petty cash management within the context of receptionist responsibilities.

Requirements

No prior qualifications are needed for learners to enrol in this Receptionist Skills and Office Administration Diploma.

Career path

This Receptionist Skills and Office Administration Diploma will equip learners with the skills required for a range of office administrative professions, including the following:

  • Receptionist - £18,000 to £22,000
  • Office Administrator - £20,000 to £28,000
  • Personal Assistant - £22,000 to £35,000
  • Executive Assistant - £25,000 to £40,000
  • Office Manager - £30,000 to £45,000

Questions and answers


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Gee abera asked:

Is the price mentioned on your ad is the only price for the course or is there any other payment expected during the course or at the end

Answer:

Dear Gee, Thank you for contacting us. The course price is including the mock and final exam. Also, the PDF certificate is included with the course price. Thanks

This was helpful. Thank you for your feedback.
Marisa asked:

Hello . I need to know how many exams there are ? Thank you so much

Answer:

Dear Marisa, Thank you for contacting us. The course is including three mock exams and a final exam. Thanks

This was helpful. Thank you for your feedback.
John Young asked:

how much does the tutor cost?

Answer:

Dear John, Thank you for contacting us. The tutor support, mock exam and final exam are included with the course price. Thanks

This was helpful. Thank you for your feedback.
Beston asked:

i did buy the course yesturday but i dont know how to start please some one helping me to setup thanks

Answer:

Dear Beston, Thanks for reaching out. A system generated e-mail with the login details have already been sent to your e-mail address. Please, have a look at your spam and junk folders as well for the login details. Regards, Help Desk.

This was helpful. Thank you for your feedback.
ayman asked:

can i bay by egyption pound ?

Answer:

Dear Ayman, Thanks for the question. Yes, you can purchase it with the Egyptian pound, however, your payment will be converted into UK pound and you will be charged equivalent to the course price. Thanks Help Desk.

This was helpful. Thank you for your feedback.
Kate Powell asked:

How much I need to pay if I cannot finish the course within the time limit?

Answer:

Dear Kate, Thanks for your question. Once you purchase any course from us, you will have a one-year access to the course and you can complete the course anytime within a year. If you fail to complete the course within a year, you just need to inform us about that and we will happily extend your subscription and that's without any fees. Thanks, Help Desk.

This was helpful. Thank you for your feedback.
Diploma n cheffing asked:

Are these certs recognised world wide ....

Answer:

Hi there, Thanks for the question. Most of our courses are certified by the CPD (Continuing Professional Development). CPD is recognised worldwide. All our courses are self-paced online courses. Once you purchase any course, you will have a one year access to the course. We believe that this course would add value to your CV and will help you to place yourself in a good position in the competitive employment market. Hopefully, you will find this e-mail helpful.

This was helpful. Thank you for your feedback.
C asked:

Is the final exam taken at home or in an examination centre?

Answer:

Dear C, Thank you for contacting us. The course exams are online and MCQ based. You can attend the exams at home. Thanks.

This was helpful. Thank you for your feedback.
Sarah asked:

Are the exams taken online or at in person at an institution?

Answer:

Dear Sarah, Thank you for contacting us. At the end of the course, you will have a mock exam and the final exam. The entire exam will be held online. Thanks

This was helpful. Thank you for your feedback.
Sam asked:

Does the stated price cover all modules of the course ?

Answer:

Dear Sam, Thank you for contacting us. Yes, the price covers all the modules of the course. Thanks

This was helpful. Thank you for your feedback.
Agnieszka asked:

Hi, How does the final exam looks like? Thabks

Answer:

Dear Agnieszka, Thank you for contacting us. The learner will get three mock tests and final exam along with the course. Exams will be online and MCQ based. Thanks.

This was helpful. Thank you for your feedback.
Jamie asked:

Is the exam online multiple choice?

Answer:

Dear Jamie, Thank you for contacting us. At the end of the course, you will have a mock exam and the final exam. The entire exam will be held online and exam question will be multiple choices and true/false. Thanks

This was helpful. Thank you for your feedback.
ADITYA TIWARI asked:

Do you post the print copy of diploma outside the United Kingdom.?

Answer:

Dear Aditya, Thank you for contacting us. Yes, the Hard-copy certificate will be posted to your address. Thanks

This was helpful. Thank you for your feedback.
Adriana asked:

When completed the course, how can I get the CPD accredited certificate PDF free?

Answer:

Dear Adriana, Thank you for reaching out. You will be able to submit a claim for the certificate through the website or via email. Thanks

This was helpful. Thank you for your feedback.
Amy asked:

Hi, it says the course is 840 hours long. What does this mean when others are between 10 and 12 hours long?

Answer:

Dear Amy, Good Afternoon. This course contains additional reading materials and an assignment. The total hours included the completion time for those.

This was helpful. Thank you for your feedback.
Hibiscus888 asked:

Concerns of not receiving the free e-certificate. Will it be ensured to receive it after completing the whole course or separately?

Answer:

Dear Hibiscus888, Good Afternoon. You will receive the CPD PDF certificate for free upon completion of the course.

This was helpful. Thank you for your feedback.
Nandeenee asked:

I would like to buy this course for my niece. When i proceed with the purchase, do I have to give her email address ?.Any more recent Reviews?

Answer:

Hi Nandeenee, Yes, in the student's details section, you need to provide the student's full name and email address so that the student can get access instead of you.

This was helpful. Thank you for your feedback.
Nassanga asked:

Hi, i am in United Arab Emirates, i would like to do the reception course, how much is it and how are payments done?

Answer:

Hi Nassanga, Thanks for your interest. The price is already mentioned in the description. You can make the payment using your debit/credit card or through PayPal. Stay Safe

This was helpful. Thank you for your feedback.

Certificates

CPD Accredited PDF Certificate of Completion

Digital certificate - Included

CPD Accredited Hard Copy Certificate of Completion

Hard copy certificate - £15.99

A physical, high-quality copy of your certificate will be printed and mailed to you for only £15.99.

For students within the United Kingdom, there will be no additional charge for postage and packaging. For students outside the United Kingdom, there will be an additional £10 fee for international shipping.

QLS Endorsed Hardcopy Certificate

Hard copy certificate - £99

Janets QLS Endorsed Hardcopy Certifications

Reviews

4.4
Course rating
86%
Service
93%
Content
86%
Value

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.