Reception skills

Essential information for receptionists in a range of workplaces

Laser Learning


£30 inc VAT
Study method
Online, self-paced
2 hours
Access to content
Lifetime access
No formal qualification
Additional info
  • Certificate of completion available and is included in the price

1 student purchased this course

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Consider the importance of receptionists to organisations and impressions a new visitor may form after a positive or negative experience.

Learn about tasks a receptionist can be asked to do, and how to perform them effectively.

Course media


Learning outcomes

  • The learner will understand more about the role of a receptionist
  • The learner will understand the variety of tasks a receptionist has
  • The learner will learn about dealing with visitors to an organisation
  • The learner will learn about the importance of their personal behaviour and how it impacts on the organisation they work for

Advantages of this course

  • The role of a receptionist is a very important one as visitors will gain their first impression of an organisation from how they are received. As the receptionist, you are the face of the company. This role is a predominantly an administrative one, and the duties will vary depending on the organisation.
  • This course looks at the variety of tasks that a receptionist has to undertake and the skills required. It looks at some qualities of a good receptionist. It also has information about the legislation that a receptionist needs to be aware of, such as laws relating to health and safety.
  • Training is given through a filmed tutorial, references to websites for reading and good practice video
  • There is suggested extra reading to give both practical information and links to websites to expand knowledge
  • An additional activity encourages the learner to reflect on the learning

After purchasing this course on Reed, a customer service representative from Laser Learning will email you with an access code and instructions on how to redeem it on the Laser Short Course website. You will need to register on the Laser Short Course website if you have not done so already.

If the purchase was made within business hours, you should expect your access code email within 1-2 hours. If your purchase was made outside of business hours, you should expect your access code email the next working day.

Who is this course for?

This short course is aimed at individuals who have a responsibility for reception duties. It may also be of interest to employers looking to hire a new receptionist.


A computer, mobile, or tablet and an internet connection

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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