- Tutor is available to students
PT203 - Managing Management Systems
Temple Quality Management Systems
Summary
Overview
This course provides the practical skills that enable delegates to work with an organisation and other quality professionals to support the development of management systems and associated management processes using a process based approach, risk based thinking and PDCA in a systems context.
Certification
ISO 9001: Quality Management Systems Practitioner
Course media
Description
PT203 - Managing Management Systems
Practitioner Level
Course duration: 3 Days (Classroom) or 8 weeks by Supported Distance Learning
Recommended prior knowledge: FD107 Introduction to management systems
Who is it for?
This course is designed for those who are practising in quality and aspire towards middle management.
Indicative course content:
Management system structure and framework:
- Systems thinking
- PDCA thinking model and representation in Annex SL
- Seven quality management principles (from ISO 9001)
- Process-based approach
- Process management and standardisation
- Risk-based thinking
- Definitions of customer focus, process approach, risk-based thinking, opportunity, context, policy, quality objectives, support, operation, external providers, documented information, audit programme, management review, non-conformity, corrective action and types of improvement.
- Overview of other related standards (ISO 14001, ISO45001, ISO/IEC 27001)
Organisational scope and context:
- Mapping an organisation as a system. Representation and management of an organisation as a system.
- Mapping the organisation as a system of processes (core, enabling, strategic, external data generation)
- Listening processes to gather data on the organisational environment
Policy deployment overview. - Relationship between customer focus, risk, opportunity and context in setting quality policy and objectives, and overview of a Hoshin Kanri.
- Attributes of effective quality objectives and plans
- Management review for learning. Attributes of effective management review conducted for learning
Roles in the management system:
System leaders (top management). - The role of ‘top management’ in leading the organisation as a system of interrelated process
- Process owners
- Process managers
- Improvement roles
Overview of the role of the following in a management system:
- Quality objectives: risk, opportunity, strategy development and deployment
Risk management and overview of key tools - Process management and standardisation
- Types of improvement: correction, corrective action, continual improvement, breakthrough change, innovation and reorganisation.
- Quality planning
- Performance measurement, selecting measures and attributes of effective performance evaluation, monitoring and measurement.
- This will include customer satisfaction, process performance and understanding variation (interpretation of control charts)
- Auditing for learning and process confirmation.
- Definitions and uses of assurance, process confirmation, audit, auditing for learning and the role of the auditor
- Supply chain management.
Designing a management system framework:
- Typical implementation framework
- Organisational needs for implementation
- Documented information
- Key engagement and resource requirements
- Certification process
- Assessment and gap analysis
- Planning your implementation
This course includes a one-hour multiple choice examination.
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Reviews
Currently there are no reviews for this course. Be the first to leave a review.
Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2024. All rights reserved.