Infrassistance Development Limited

INFRASSISTANCE is an established, Global IT consultancy and Accredited Training Organisation (ATO) that optimises the management of IT services used by organisations of all sizes and in all industry sectors. Whilst we provide a range of training courses, we are the WORLD'S ONLY ATO that offers a classroom-based or virtual ITIL Foundation course, including the exam, in a SINGLE DAY. We have been doing this since 2011.

Infrassistance enables organisations to achieve their information technology and wider business goals through the application of IT management leading practices and frameworks such as ITIL®, SFIA, SIAM, ISO/IEC20000 and ISO/IEC27001 into the real world of IT and business operations.

Achieving organisational change and ensuring that positive and lasting improvements can be seen is where Infrassistance excels and our consultant/trainers’ knowledge of not only applying best practice frameworks in the real world, but achieving organisational change is unrivalled.

This means that we can provide a 'One-Stop Shop' to help you optimise your IT services through a combination of training and consultancy.

For training, we only use tutors with at least 25 years' relevant industry experience who are also consultants and are amongst the most experienced people in their field. This is the basis of our assurance to you of courses that will most effectively meet your requirements to not only provide your people with the qualifications they seek, but also to empower them with the potential to drive operational excellence.

Our consultants include globally-recognised experts in their field with decades of hands-on experience working with some of the world's largest and most prestigious organisations.

Nicholas Leake Chief Information Officer, Kings College London:

“We have used Infrassistance for ITIL training since 2013 and have been delighted at their willingness to adapt the training to our needs as well as the high success rates. We are now partnering with them to roll out service management to non-IT functions and undertake service management simulations to improve performance both within and beyond IT.”

• We provide both public and private classroom-based courses and virtual courses
• We are the ONLY ATO IN THE WORLD accredited to offer the ITIL Foundation course in a SINGLE DAY, either as a classroom or virtual course
• We are contracted to provide the KPMG Training Academy in Malta with licensed courseware for their government-sponsored ITIL and PRINCE2 courses
• We have been running training courses since 2011 for organisations such as King's College University, DLA Piper, Morrisons, Co-Op, Morgan Stanley, Thames Water and KPMG
• We achieve in excess of 90% first time pass rate for ITIL Foundation and more than 50% of our courses achieve 100% pass rate
• Our Test Centre Manager, Lead Trainer, Principal Consultant and Courseware author John Sansbury has trained more ITIL Foundation candidates than any other trainer in the world and had three service management books published by the British Computer Society
• We can tailor our training to your organisation's specific requirements in a number of ways
• Our rates are highly competitive. We can evidence that an organisation can save in excess of £11,000 by choosing Infrassistance to provide their ITIL Foundation course versus other leading training providers
• We run classes with no more than ten delegates to ensure that each delegate has the opportunity to fully participate in the training
• We provide electronic courseware which reduces our carbon footprint and helps reduce the price
• Each delegate receives our 'ITIL 4 Key Elements' handout that provides both a useful crib sheet to revise for the exam as well as a useful reference aid in the office
• We use more imagery in our courseware and fewer blocks of text because we have found this to be more effective at helping people understand the concepts of service management