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Professional Receptionist

Hamilton

Summary

Price
£275 inc VAT
Study method
Classroom
Duration
1 day · Full-time
Qualification
No formal qualification

Location & dates

Location

Address
M3 3WR
United Kingdom
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Address
B2 5LS
United Kingdom
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Address
WC2E 9RZ
United Kingdom
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Overview

Course duration: 1 day

The receptionist is the face of the organisation and is therefore responsible for making an excellent first impression with guests and business partners who attend an organisation’s premises. Adopting a professional approach to this role will not only benefit your organisation but you personally.

Description

By attending this course you will learn the following skills:

  • How to establish the needs of a visitor
  • How to organise and manage the reception area
  • Handling telephone callers and face to face visitors simultaneously
  • Prioritising administrative duties
  • Using voice, tone and language to build trust, credibility and confidence
  • Using body language and facial expressions to create the right impression
  • Active listening and effective questioning
  • Keeping calm when dealing with challenging individuals
  • Managing visitor expectations
  • Delivering bad news constructively

Key points about Hamilton Mercer’s scheduled courses:

  • Attendance on this course is limited to a maximum of eight learners, so you can be sure of receiving personal attention and opportunities to work one-to-one with the trainer
  • Attendees complete a Pre-Course Questionnaire prior to attending the course, so we can identify your unique learning needs and provide you with a highly personalised experience
  • You will receive a Personal Action Plan to complete after the course to map your progress and help embed your new skills
  • You will be awarded a certificate of achievement on successful completion of this training

Who is this course for?

  • New receptionists who want to learn essential skills
  • Experienced receptionists who want to refresh and update their skills
  • People who provide temporary cover to receptionists in their organisation
  • People seeking new opportunities in reception-based roles

Requirements

To gain maximum benefit from this course you will be asked to complete and return to us a Pre-Course Questionnaire. This will allow us to find out more about you, such as your learning needs and preferences. This will help us to deliver a more personalised learning experience for you.

Career path

The knowledge you will gain on this course will help you to:

  • Succeed in reception-based roles
  • Adapt to the evolving role of the receptionist in the modern workplace
  • Transfer to a receptionist role from a non-receptionist role
  • Stand out from the competition when applying for a new job

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Receptionist, Administration