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Professional Receptionist Diploma Level 3

CPD certification I Exam included I Lifetime access

London Institute of Business & Management

Summary

Price
£307 inc VAT
Study method
Online
Duration
Self-paced
Qualification
No formal qualification
Additional info
  • Tutor is available to students

Overview

Our Professional Receptionist Diploma Level 3 is perfect if you’re looking to work in an office environment and enhance your reception and administrative skills along with understanding all the required knowledge of professional receptionist.

As a professional receptionist, you will be responsible for performing multiple tasks, including interacting with the clients, conducting the visitors to their directions, sorting and handing out mail, answering incoming calls on multi-line telephones, setting appointments, and so on.

The course can be studied both part-time & full-time, and you will become accredited in 48 hours and learn efficient office management skills to improve your prospects of gaining job or promotion in the broad field of office administration.

Key features of the course:

  • Lifetime access to the course
  • No hidden fees, only pay the price of the course which includes exam fees.
  • Recognised qualification upon successful completion of the course
  • Study from anywhere, anytime, whenever it is convenient for you.
  • Affordable and engaging e-learning study materials
  • Study at your own pace from tablet, PC or smartphone
  • Online tutor support when you are in need.

Course media

Description

Course Curriculum

Receptionist

  • The role of a Receptionist
  • How important is a receptionist?
  • Various roles of a Receptionist
  • Skills: Communication
  • Skills: Telephone
  • Skills: Listening
  • Message noting
  • Why Appearance matters
  • Processes of Reserving
  • Confidentiality
  • Skills: Organisation
  • Highly Effective Receptionist

Being an Assistant

  • The Manager
  • Essential Skills – Administrative
  • TIme Management
  • Management of Meetings
  • The Essential tools
  • Powerful Gatekeeper
  • Skills: Organisational
  • Confidentiality
  • Imperative Tasks
  • Executive and Personal Assistant Training Course- Activities

Answering Telephones

  • What Skills do you need?
  • Skills: Self-Management
  • Skills: Time Management
  • Skills: Organisation and Planning
  • Skills: Communication
  • Further Difficulties
  • Professional Telephone Receptionist Course- Activities

Microsoft Word

  • Word Essentials
  • The User Interface
  • Starting a Document
  • Essential Editing
  • Essential Formatting
  • Paragraph Formatting
  • Formatting – Advanced
  • Styles Essentials
  • Page Formatting
  • Share the Word Document

Microsoft Excel

  • Excel Essentials
  • The User Interface
  • Starting a worksheet
  • Reviewing your Data
  • Constructing Formulas
  • Utilising Functions in Excel
  • Quick Analysis Essentials
  • Data Formatting
  • Styles, Themes and Effects Essentials
  • Print & Share the workbook

Microsoft PowerPoint

  • PowerPoint Essentials
  • The User Interface
  • Starting a Presentation
  • Text Building Essentials
  • Text Formatting & Paragraphs essentials
  • Inserting Graphics such as pictures
  • Formatting Tasks – Advanced
  • Animations & Transitions Essentials
  • Slide Show Preparation
  • It’s Time to Present
  • Plenary

Assessment and Certification

The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Professional Receptionist Diploma Level 3. Certificate will be produced in PDF format at an additional cost and sent by email.

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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