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Professional Hotel Receptionist Training
Global Edulink
Summary
Location & dates
1 Ropemaker Street
City Of London
London
EC2Y9HU
United Kingdom
Overview
Created by a highly skilled and experienced professional, the Professional Hotel Receptionist classroom course shows you what it takes to become a Hotel Receptionist. This Professional Hotel Receptionist Classroom Training course has been designed to ensure that you have all the essential skills needed to enhance or start a career as a Hotel Receptionist. Whether you’re someone who is already working, or if you’re just starting out, this course is packed with useful information to help you to succeed.
This course is run by an experienced tutor (Gregory) who has worked in some leading hotel chains over last 15 years. Gregory has built this course based on his own experiences within the hospitality industry. His goal is to ensure you gain all the essential skills to work in the hospitality industry, and have a fantastic learning experience during the course. The Hotel Receptionist Class is a full-fledged one day programme to equip you for a bright future.
Achievement
Description
Why Choose us?
- Competitive pricing.
- Small class sizes.
- Friendly, attentive staff for flexible helpful service.
- Understand the role of a Hotel Receptionist from a professional
- Get a full breakdown of the duties of a Hotel Receptionist
- Learn what it takes to become a Hotel Receptionist
What will I study?
- In this Professional Hotel Receptionist Class, you will study:
- Check in / check out
- Telephone etiquette
- Being prepared and ready
- Complaints handling
- Critical situations
- Power of words
- Hotel jargon
- Data protection and security
- Overbooked hotel and booking out guest
- Financial indexes
- What is a hotel manager looking for?
- Opera
What is this training included?
- Training in full air-conditioned facilities from an experienced instructor.
- Extra course material.
- You will receive CPD and iAP accredited training completion certificate end of the training which has no any additional cost.
- Also, you have an option to apply for ABC Awards accredited certificate by completing an assessment and you will receive this certificate directly from ABC Awards which has no any additional cost.
- Free access to the online version of the course.
- A full colour training manual.
- The exercises that you have worked on during your course to allow you to practice afterwards.
- Refreshments through the day.
- Printed course manual.
- Tea, Coffee and Biscuits.
- USB stick to take the exercises away.
- Stationaries (Notebook, and Pen).
- Access to Computers if needed free Wi-Fi.
- Access to breakout area.
What will I learn?
- The Hotel Receptionist Training Class, UK will help you learn:
- The fundamentals of the hospitality industry
- Everything you need to know about the role of a Hotel Receptionist
- How to behave and present yourself
- How to manage guests (even VIP guests) in a professional way
- How to make a booking
- How to check guests in
- How to check guests out
- How to manage calls to reception
- How to stay ahead and be prepared
- How to handle complaints
- How to handle emergency or difficult situations
- How to use language to your advantage
- How to understand hotel jargon
- What to do if you’ve overbooked
- The fundamentals of financial indexes
- How to boost your CV and impress in a job interview
- What Opera PMS is and the pros of using it
Who is this course for?
This Hotel Receptionist Training Class in London is suitable for anyone who hopes to work as a professional Hotel Receptionist, whether you have experience or not.
Requirements
- You need to be at least 16 years old
- You should have a basic grasp of English, Maths and IT
Career path
Upon successful completion of this course you could become:
- Hotel Receptionist
- Corporate Receptionist
- Front of House Manager
- Hotel Manager
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.