Hotel Receptionist and Opera PMS Training

Hotel Receptionist and Opera PMS Training

We understand that employers want staff who are qualified, which is why we provide excellent online course.

During this Hotel Receptionist & Opera PMS Hotel Software course, we aim to help you develop practical knowledge, so that when you complete the course you are fully prepared for work. This course covers a range of helpful modules which will transform you into a professional Hotel Receptionist, and we include a complete guide to Opera PMS Hotel Software. This is the system used by many hotels across the world, so you won’t have to study this separately.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

* Free e-certificate (No additional cost for e-certificates)

The course is delivered online but, at Global Edulink, we pride ourselves on providing a fully supportive learning environment for our students, so you will not feel alone or isolated. Our tutorials are professionally narrated and combined with interactive tests and quizzes to make learning interesting and engaging throughout.

COURSES CURRICULUM

Module 01: Professional Receptionist Training Course Objectives

Module 02: The 90: 90 Principle to Create a Powerful First Impression

Module 03: Hot Telephone Tips

Module 04: Get the Facts- Ask the Right Questions

Module 05: Discuss Solutions- Learning to Listen

Module 06: Dealing With Difficult Customers

Module 07: Practice Good Telephone Skills

Module 08: Managing Database and Company Files

Module 09: Booking or Reservation Procedure

Module 10: Deal Effectively With Security and Safety Issues

Module 11: Successful Meetings & Minutes

Module 12: Meeting Arrangements

Module 13: Arranging Business Travel and Accommodation

Module 14: Email Tutorial

Module 15: How to Use Social Media to Promote Your Company

Module 16: Minute Taking

Module 17: Microsoft Excel Tutorial

Module 18: MS PowerPoint Tips

Module 19: MS Word Tips & Tricks

Module 20: Opera Log in and Log Out, Main Screen

Module 21: Profile Creation and Amendments

Module 22: Profile Notes

Module 23: Finding Reservations – 2 ways

Module 24: Rate Query Screen

Module 25: Creating Reservation

Module 26: Preferences and Features Requests

Module 27: Amending Reservation

Module 28: Cancelling Reservation

Module 29: Check In (2 Ways)

Module 30: Check out

Module 31: Cashiering Posting Charges

Module 32: Cashiering Splitting and Transferring Charges

Module 33: Cashiering Routing

Module 34: Alerts

Module 35: Traces

Module 36: Room Status, Out of Order and Out of Service

Module 37: Opera Reports

You will learn:

– How to use the Opera PMS hotel booking and reservation system;
– Customer service best practice;
– Front desk duties;
– How to handle challenging situations and solve common problems;
– Database management;
– How to use Microsoft Word and Excel effectively;
– How to manage meeting and accommodation bookings.

Method of Assessment:

At the end of the course, you will sit a test that is delivered and marked online. It is a multiple-choice test and you will be informed immediately of your result.

Certification

Successful candidates will be awarded a recognised Certificate in Hotel Receptionist & Opera PMS Hotel Software.

Benefits you will gain:

By enrolling in to this course, you’ll get:

• High quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• Includes step-by-step tutorial videos and an effective, professional support service.
• 24/7 Access to the Learning Portal.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.

• Seeking work as a receptionist in the hotel/hospitality industry
• Interested in learning how to use the Opera PMS system
• A new or temporary receptionist keen to learn or develop relevant skills to help you progress up the career ladder
• An experienced hotel receptionist who wants to learn how to improve your skills, particularly in relation to the use of the Opera PMS system.

As well as qualifying you for a receptionist role, this qualification can also ultimately lead to a career as a front desk supervisor or manager.

This is a distance learning course, which means that you can access the course material online 24 hours a day, 7 days a week, 365 days a year, making it easy for you to study in your free time without having to take any time off work.

• This course requires no formal prerequisites and this certification is open to everyone

*Please note that Opera PMS software is not included with this course

• Hotel Receptionist – £16,091 per annum
• Telephone operator – £15,615 per annum