Personal Assistance: Building Expertise in Administrative Tasks and Professional Support

Welcome to Personal Assistance: Building Expertise in Administrative Tasks and Professional Support, a comprehensive and engaging course designed to provide you with in-depth knowledge and practical skills in PA. Throughout this course, we will explore various aspects of PA and delve into its fundamental concepts, advanced techniques, and real-world applications.

Our primary objective in Personal Assistance: Building Expertise in Administrative Tasks and Professional Support is to equip you with a solid foundation in PA. Whether you are a beginner or an experienced professional looking to expand your expertise, this course will cater to your needs and help you achieve your learning goals.

During our journey together, you will have the opportunity to:

• Gain a thorough understanding of the core principles and theories that underpin PA.
• Acquire practical skills through hands-on exercises, projects, and real-world examples.
• Explore cutting-edge advancements and emerging trends in the field of PA.
• Prepare for future opportunities, such as further education, career advancement, or entrepreneurship, in the field of PA.
• Reflect on your learning journey, celebrate your achievements, and gain the confidence to excel in PA.

By the end of Personal Assistance: Building Expertise in Administrative Tasks and Professional Support, you will have gained a comprehensive understanding of PA and developed the skills necessary to succeed in this dynamic field.

Reed Courses Certificate of Completion

Digital certificate - Included

• Disclaimer 01:00

  • 1: Disclaimer 01:00

• Module 1: The Job Functions of a PA / Secretary 03:00

  • 2: The Job Functions of a PA / Secretary 03:00

• Module 2: Telephone Skills 09:00

  • 3: Telephone Skills 09:00

• Module 3: Mail Services and Shipping 02:00

  • 4: Mail Services and Shipping 02:00

• Module 4: Travel Arrangements 04:00

  • 5: Module 4: Travel Arrangements 04:00

• Module 5: Organising Meetings 08:00

  • 6: Organising Meetings 08:00

• Module 6: Time Management 07:00

  • 7: Time Management 07:00

• Module 7: Keeping Accurate Records 08:00

  • 8: Keeping Accurate Records 08:00

• Module 8: Writing Business Letters 08:00

  • 9: Writing Business Letters 08:00

• Module 9: Other Written Communication 04:00

  • 10: Other Written Communication 04:00

• Module 10: Presentation Skills 08:00

  • 11: Presentation Skills 08:00

• Module 11: Communication Skills 06:00

  • 12: Communication Skills 06:00

• Module 12: Active Listening 03:00

  • 13: Active Listening 03:00

• Module 13: Administrative Skills 04:00

  • 14: Administrative Skills 04:00

• Module 14: Office Management & Supervision 06:00

  • 15: Office Management & Supervision 06:00

• Module 15: Budgets and Managing Money 03:00

  • 16: Budgets and Managing Money 03:00

• Module 16: Dealing with Difficult People Conflict Resolution 05:00

  • 17: Dealing with Difficult People Conflict Resolution 05:00

• Module 17: Business Ethics for the Office 07:00

  • 18: Business Ethics for the Office 07:00

• Module 18: Business Etiquette 05:00

  • 19: Business Etiquette 05:00

• Module 19: Effective Planning and Scheduling 07:00

  • 20: Effective Planning and Scheduling 07:00

• Module 20: MS Word 14:00

  • 21: MS Word 14:00

• Module 21: MS Excel 08:00

  • 22: MS Excel 08:00

• Module 22: MS PowerPoint 08:00

  • 23: MS PowerPoint 08:00

Welcome to the course outline for Personal Assistance: Building Expertise in Administrative Tasks and Professional Support. In this comprehensive learning journey, we will explore the depths of PA, delving into its core principles, practical examples, and advanced techniques. Through a series of engaging lectures and exercises, you will gain the knowledge and skills necessary to excel in the field of Personal Assistance: Building Expertise in Administrative Tasks and Professional Support.

*****Personal Assistance: Building Expertise in Administrative Tasks and Professional Support Course Syllabus*****

Module 1: The Job Functions of a PA / Secretary

• Role and Responsibilities of a PA / Secretary
• Daily Routine
• Office Supplies

Module 2: Telephone Skills

• Telephone Usage
• Telephone Manners
• Telephone Etiquette Tips
• Domestic Long-Distance Calls
• Voice-Mail Etiquette

Module 3: Mail Services and Shipping

• Forwarding First-Class and Other Mail
• Alternatives to Royal Mail
• Other Shipping Services

Module 4: Travel Arrangements

• Transportation Reservations
• Finding a Reputable Agent
• Using a Travel Agent for International Travel

Module 5: Organising Meetings

• Anatomy of a Meeting
• Types of Corporate Meetings
• Common Problems When Scheduling Meetings
• Planning for the Conference
• Preparing Conference Materials

Module 6: Time Management

• Overview of Time Management
• Controlling Procrastination
• Maintaining an Activity List
• Creating Action Plans

Module 7: Keeping Accurate Records

• How to Alphabetize for Filing and Indexing
• Individual or Personal Names
• File Cabinets
• Organising Your Computer Files
• Using Documents Library

Module 8: Writing Business Letters

• Business Documents
• Beginning the Letter
• Closing the Letter
• Hyperlinks in Email Messages
• Email Protocol for Administrative Assistants
• HTML Format Versus Plain Text

Module 9: Other Written Communication

• Reports
• Memorandum Report
• Report Templates
• Editing and Proofreading
• Electronic Revisions

Module 10: Presentation Skills

• Good Preparation
• Starting and Ending Your Presentation
• Visual Aids
• Group Presentations

Module 11: Communication Skills

• Nonverbal Communications
• Customer Service
• Customer Service Fundamentals
• Types of Interviews
• Question Sequence and Wording

Module 12: Active Listening

• The Basics of Active Listening
• Understanding the Communication Process

Module 13: Administrative Skills

• Importance of Business Environment
• Types of Business Environment
• Social Responsibility of a Business
• Business Ethics

Module 14: Office Management & Supervision

• The Role of the Office Manager
• Building Trust with Your Team
• Typical Ethical Issues in Business
• Whistleblowing
• Plant Closing Laws

Module 15: Budgets and Managing Money

• Monitoring and Managing Budgets
• Decision Making

Module 16: Dealing with Difficult People Conflict Resolution

• Different Stages of Conflict
• Conflict Management

Module 17: Business Ethics for the Office

• Introduction to Business Ethics
• Philosophical Approaches to Ethics
• Developing Codes for Office Ethics
• Common Ethical Dilemmas

Module 18: Business Etiquette

• Introduction to Business Etiquette
• Proper ways for Business Dining

Module 19: Effective Planning and Scheduling

• Introduction to Work Breakdown Structure
• Effective Project Planning
• Project Risk Management and Communication Plans

Module 20: MS Word

• Getting Started with Word
• Identify the Components of the Word Interface
• Microsoft Office Word 2016
• Word Documents
• The Word Application Window
• Default Typing Options
• Formatting Marks
• Save Options
• Sharing a Document
• Preview and Print Options
• Accessing Advanced Help Options

Module 21: MS Excel

• Getting Started with Microsoft Excel 2016
• Identify the Elements of the Excel Interface
• Microsoft Excel 2016
• What are Columns, Rows, Cells, and Ranges?
• The Excel Interface
• Navigation Options
• Creating a New Blank Workbook

Module 22: MS PowerPoint

• Modifying the PowerPoint Environment
• Customise the User Interface
• The PowerPoint Options Dialog Box
• Move the Quick Access Toolbar
• The Customise Status Bar Menu
• TOPIC B: Set PowerPoint 2016 Options
• Save Options
• Proofing Options
• Advanced Options

Assessment Process

Upon completing the Personal Assistance: Building Expertise in Administrative Tasks and Professional Support course, you will be required to undertake a multiple-choice evaluation to gauge your understanding of the material covered.

To successfully pass the assessment, candidates must achieve a minimum score of 60%.

Certification

After successfully completing this Personal Assistance: Building Expertise in Administrative Tasks and Professional Support course, you will get an instant Free digital certificate.

Personal Assistance: Building Expertise in Administrative Tasks and Professional Support is designed to cater to a wide range of individuals who are eager to enhance their knowledge and skills in PA.

This course is suitable for:

1. Beginners in PA
2. Professionals in PA
3. Students in PA
4. Career changers in PA

Requirements for the Personal Assistance: Building Expertise in Administrative Tasks and Professional Support course:

• No Prior Knowledge Required
• Internet access.
• Familiarity with English

Completing Personal Assistance: Building Expertise in Administrative Tasks and Professional Support can open exciting career opportunities in various fields related to PA.

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