- Certificate of completion - Free
Online Conflict Management Course
Wappo Learning
Summary
Overview
Conflicts are a serious detriment to efficiency and relationships, both personally and in the workplace. Conflicts and disputes can take many forms, an individual with a grievance, a problem between an employee and their manager or a form of authority, two co-workers or two people who have a personal disdain or have come to a disagreement in a public place or as part of a family conflict.
Certificates
Certificate of completion
Digital certificate - Included
Course media
Description
This course is for people who wish to understand the nature of conflict and how conflict and hostility can be dealt with effectively, it is perfect for managers or employees who deal with conflict or anger from colleagues, clients, customers or the general public.
You will get a thorough knowledge of the basic concepts of conflict management, techniques for managing conflict effectively, listening and negotiation techniques as well as how to cope with a crisis.
KEY LEARNING POINTS
- Dealing with Conflict and Anger
- Developing Your Listening Skills
- Negotiation
- Mediation
- Crisis Mediation
- Examples of Good and Poor Practice
ADVANTAGES OF THIS COURSE
- Defuse potentially hostile situations in both your personal and professional life.
- Implement the knowledge you learn as soon as you finish the course.
- Assessments to back up knowledge as you work your way through the course.
Course completion certificate included.
Free technical support available 7am-7pm GMT via email, telephone or online chat.
Requirements
This course is compatible with Windows, Mac, iPhone, iPad and Android devices.
Learn anytime, anywhere!
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2024. All rights reserved.