Office Management

Office Management Level 7 by ABC Awards, CPD Accredited |210 CPD Credits | Tutor Support, Study Material & Exam included

Brentwood Open learning College


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Offer ends 11 August 2020
Study method
Online, self-paced
210 Hours
No formal qualification
210 CPD hours / points
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

62 students purchased this course

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Office Management

Certificate of achievement in Office Management Level 7. Additional CPD Accredited Certificate with 210 CPD points available with no extra study.Study Office Management Level 7 for the opportunity to earn an endorsed Certificate of Achievement.

Interested in becoming a high-flying PA? Perhaps a successful secretary with a major brand or public sector organisation? With demand at an all-time high worldwide, there’s never been a better time to make it happen! Office Management holder play a key role at the heart of every successful business spanning all industries and sectors. Some support one important individual, while others oversee much larger teams. Managing schedules, organising meetings, making travel arrangements, liaising with influential clients - just a few of the many interconnected responsibilities in professional Office Management. A challenging role for committed, motivated and outgoing candidates, careers in Office Management can also be uniquely rewarding.

This advanced Level 7 Office Management Diploma is our most intensive distance learning program to date. If you’re serious about taking your career to the highest possible level, we’re standing by to sign you up! Improve your communication skills, master the art of effective time management and become a confident PA for the most discerning clients. Study contingency planning, hone your presentation skills and learn how to remain cool and composed in even the most challenging situations. Study online for a Level 7 Office Management Diploma and take that next important step in your career journey!


Endorsed by ABC Awards


210 CPD hours / points
Accredited by The CPD Standards Office

Course media


Office Management

Our exclusive distance learning programmes have been designed to maximise flexibility and affordability. By studying online for a Level 7 Office Management Diploma, you’ll enjoy a variety of benefits which include:

  • Inclusion of all course materials, study aids and complete tutor support as standard for unbeatable value for money.
  • No fixed study schedules and no time-restrictions to worry about - ideal for even the busiest lifestyles.
  • Round-the-clock access to our cutting-edge online learning platform from anywhere in the world using any connected device.
  • Superior-quality course materials, created by a team of experienced Office management professionals and respected academics.
  • The chance to enrich your outlook for life, with a fully-endorsed Level 7 Office Management Diploma from a recognised body.

Learning Objectives

Office Management Diploma is a field of enormous responsibility and complexity. In order to succeeding in an capacity, candidates must possess an extensive and varied set of hard skills and managerial competencies. This exclusive course has been designed to instil the knowledge, skills and confidence necessary to pursue a rewarding career in the field. The objective of the course is to illustrate in detail the functions and objectives of office management, along with the role of the successful business operations.

Whether new to Office Management Diploma or already working in the field, this engaging Level 7 Office Management Diploma will help broaden your long-term outlook. No prior knowledge or experience is required to gain the maximum value from this course, which has been engineered specifically with distance learning in mind. There are no deadlines, no time-restrictions and no strict entry-requirements. If you’re serious about taking the next big step in your career journey, we’re standing by to offer our full support.

Throughout this Level 7 Office Management diploma, candidates explore a variety of specialist skills and competencies such as:

Module 1 - Basics of Management

This Unit covers the following key topics:

  • What is meant by Management?
  • Characteristics of Management
  • Nature of Management
  • Levels of Management
  • Plus more

Module 2 - Office Management & Supervision

This Unit covers the following key topics:

  • The Role of the Office Manager
  • Building Trust with Your Team
  • Typical Ethical Issues in Business
  • Whistleblowing
  • Plant Closing Laws
  • Plus more

Module 3 - Understanding and Improving your Assertiveness

This Unit covers the following key topics:

  • What is Assertiveness?
  • Improving Your Assertiveness Skills
  • Plus More

Module 4 - Building Better Team

This Unit covers the following key topics:

  • Defining, Evaluating and Managing Teams
  • The Stages of Team Development
  • Plus More

Module 5 - Managing Business Operations

This Unit covers the following key topics:

  • Defining Operations Management
  • Types of Operations
  • Accounting Terminology
  • Understanding Financial Terms
  • General Accepted Accounting Principles (GAAP)
  • Balance Sheet Equation
  • Plus more

Module 6 - Effective Planning and Scheduling

This Unit covers the following key topics:

  • Introduction to Work Breakdown Structure
  • Estimation Process and Aligning Resources for a Project
  • Effective Project Planning
  • Project Risk Management and Communication Plans

Module 7 - Budgets and Managing Money

This Unit covers the following key topics:

  • Monitoring and Managing Budgets
  • Decision Making
  • Plus More

Module 8 - Succession Planning

This Unit covers the following key topics:

  • Understanding the value of Succession Planning
  • Elements of a Succession Plan
  • Development of a Succession Plan
  • Plus More

Module 9 - Performance Management

This Unit covers the following key topics:

  • Introduction to Performance Management
  • Areas of Interest in Performance Management
  • Objectives of Performance Management
  • Functions of Performance Management
  • Benefits of Performance Management
  • Components of Performance Management
  • Plus more

Module 10 - Working as a Team and with Difficult People

This Unit covers the following key topics:

  • Working with Difficult People
  • Guidelines for Saying No
  • Dealing with Stress

Module 11 - Communication Skills

This Unit covers the following key topics:

  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Non-Verbal Messages
  • Managing the Mingling
  • The Handshake

Module 12 - Negotiation Techniques

This Unit covers the following key topics:

  • Handling Objections
  • Closing the Sale
  • The Changing Customer
  • What the Customer Wants
  • Negotiation Techniques
  • Practicing Negotiation
  • Phases of Negotiation

Module 13 - Change Management

This Unit covers the following key topics:

  • About Change
  • Key Factors in Successful Change
  • Time Management Tips and Tricks
  • Plus More

Module 14 - Conflict Resolution

This Unit covers the following key topics:

  • What Is Conflict
  • Preventing Problems
  • Conflict Resolution Techniques
  • Plus More

Module 15 - Talent Management

This Unit covers the following key topics:

  • An Introduction to Talent and Performance Management
  • Creating a Talent Management Plan
  • Talent Development within an Organization
  • Role of Communication in Talent Management

Module 16 - Business Ethics for the Office

This Unit covers the following key topics:

  • Introduction to Business Ethics
  • Philosophical Approaches to Ethics
  • Developing Codes for Office Ethics
  • Common Ethical Dilemmas

Module 17 - Business Etiquette

This Unit covers the following key topics:

  • Introduction to Business Etiquette
  • Proper ways for Business Dining
  • Plus More

Module 18 - Creative Thinking and Innovation

This Unit covers the following key topics:

  • Understanding Creativity and Innovation
  • Creativity and Innovation in Business
  • Individual and Group Techniques for Creativity
  • Encouraging Creativity in a Team
  • Plus more

Module 19 - Developing your Executive Presence

This Unit covers the following key topics:

  • Managing Your First Impression
  • Interpersonal Communication Skills
  • Developing Leadership Skills
  • Plus More

Module 20 - Developing a High Reliability Organization

This Unit covers the following key topics:

  • What is a High Reliability Organization?
  • HRO Principles
  • The Deepwater Horizon Disaster
  • The Anticipation Principles
  • The Containment Principles
  • Auditing for High Reliability
  • Plus More

Who is this course for?

Office Management

It’s becoming increasingly rare for individuals to ‘accidentally’ become successful office managers. Instead, businesses expect Office managers to possess broad knowledge and a highly-developed set of specialist skills. Office managers play one of the most significant roles in optimising an organisation’s performance and safeguarding its future. For anyone looking to climb the career ladder in a Office management capacity, targeted studies are mandatory. Likewise, anyone running their own business (or considering entrepreneurship opportunities) could find this Level 7 Office Management Diploma invaluable.

With no strict entry-requirements or time-restrictions to worry about, our flexible online study programmes are open to ambitious applicants from all backgrounds. We’ll provide everything you need to successfully complete the course, working at a time and pace that suit your lifestyle.

If you’re ready to take your career to the next level, we’re ready to show you the way - get started on your Level 7 Office Management Diploma today.


Office Management

No particular entry requirement.

OPTION-I: Endorsed Certificate of Achievement from ABC Awards

On course completion, learner can claim endorsed certificate by paying £120 accreditation fee+postal charges.

Certificate of course Completion

Soft copy :£15

Hard copy of this certificate you will pay £25

OPTION-II: CPD Certificate

CPD Standards Office Accredited Certificate can be claimed on course completion, which will be issued in association with Oxford Home Study (PDF format or hard copy)

CPD Accredited Diploma (PDF format)=£30

CPD Accredited Diploma (Hard copy)=£95

Postage Charges:

National £9

International £15

Career path

Office Management

Successful candidates will have the opportunity to pursue a wide variety of professional positions, including but not limited to the following:

  • Office Manager
  • Personal Assistant (PA)
  • Personal Executive Assistant
  • Receptionist
  • Office Assistant

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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