Office Management and Executive Secretariat for CEOs and Management

Classroom based course with study materials, lecturer support and CPD Hours included

London Training For Excellence


£4,320 inc VAT
Study method
Online, self-paced
5 Days
No formal qualification
Additional info
  • Tutor is available to students

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This five-day event is designed to increase the skills of Senior Support Personnel across a range of disciplines. The program identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organisational and time management competencies. As can be seen from the course outline below, the event is broken down by the day to broadly reflect the key components of the role. However, as you will discover when you attend the event, such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. Throughout the event, you will practice communication, organisational and planning skills on an on going and linked basis as you would within your normal working environment.


Day 1 - The Role of the Executive Secretary/PA:

  • Job definition and analysis.
  • Identification of personality type.
  • How to project an image of self-confidence and professionalism.

Day 2 - Time and Stress Management:

  • Analyse time usage.
  • Work prioritizing and scheduling.
  • Travel arrangements.
  • Diary management.
  • The key steps in the problem-solving and decision-making model.
  • Teams and decision-making.
  • Different strategies that can be used in decision-making.

Day 3 - Communications:

  • What is communication?
  • Improving communications within an existing team.
  • Oral and listening skills.
  • Reporting to Management.
  • Negotiation skills and techniques.
  • Comparison of telephone / face to face / written communications, their effectiveness and suitability for different situations.
  • Effective Communication.
  • Communication barriers.
  • Use body language effectively.
  • Positive thinking.
  • Listening skills.
  • Dealing with difficult people and difficult situations.

Day 4 - Organizing Meeting:

  • What makes good meetings good / bad meetings bad?
  • Obstacles to meeting effectiveness.
  • Key Characteristics of an effective meeting.
  • Meeting rules.
  • Meeting process.
  • Agenda setting.
  • Meeting evaluation.
  • Meeting room.
  • Recording devices

Day 5 - The Working Day:

  • Practicing a “typical day” simulated scenario incorporating issues and techniques from the week.
  • Identifying an approach and style that suits you as an individual.
  • Reporting to Management – presentation and negotiation techniques
  • Personal Action Plan.
  • Using computer and electronic office management and secretary (work- shop).


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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