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Office Administration & Reception (Receptionist) Skills Training - Level 3 Diploma

Level 3 Diploma | CPD Accredited | Free PDF & HARDCOPY Certificate + Free 3 Courses | Free Retake Exam | Lifetime Access

Training Express Ltd


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Offer ends 30 June 2024
Study method
10 hours · Self-paced
Access to content
Lifetime access
No formal qualification
40 CPD hours / points
  • 4 Hardcopy Certificates - Free
  • 4 PDF Certificates - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

761 students purchased this course

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Administration & Reception (Receptionist) Training - Level 3 Office skills Diploma with Free Certificate

According to the UK government's National Careers Service, there were approximately 2.6 million people employed in different administration as receptionist roles in the UK in 2022. And the average salary for an administrative assistant in the UK is £18,000-£24,000 per year, while a receptionist can expect to earn £15,000-£220,000 per year. Think about these huge opportunities to see yourself in the receptionist position in any office or administration you desire. Keeping this in mind, we have developed this Administration & Reception (Receptionist) Training so that you can take your career one step ahead TODAY.

Learning Outcomes of Administration & Reception (Receptionist) Office skills Training

  • Learn about the responsibilities of a personal assistant & receptionist.
  • Administrative responsibilities of a receptionist.
  • Enhancements to business phone abilities.
  • Represent your supervisor as well as the company.
  • Investigate proper business behaviour.
  • Provide excellent customer service.

Additional Gift with this Administration & Reception (Receptionist) Office skills Training

  • Course 01: Time Management in the Workplace
  • course 02: Minute Taking (Gift)
  • Course 03: Life Coaching

Key Features of Administration & Reception (Receptionist) Training:

  • CPD Accredited
  • Instant PDF certificate for courses
  • Fully online, interactive Administration & Reception (Receptionist) Training course with audio voiceover


4 Hardcopy Certificates

Hard copy certificate - Included

You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

4 PDF Certificates

Digital certificate - Included


40 CPD hours / points
Accredited by The CPD Certification Service

Course media


This Administration & Reception (Receptionist) Training course is intended to provide learners with the information and skills required to flourish their administrative and office skills along with handling reception.

This Administration & Reception (Receptionist) Training is a complete guide to learning everything about office administration, which will also teach you the fundamental duties of a receptionist. So, whether you are working in administration as a receptionist or want to improve your skills to boost your receptionist career, you are highly recommended to take this course.

Administration & Reception (Receptionist) Office skills Training Curriculum

The detailed curriculum outline of our Administration & Reception (Receptionist) Office skills Training Course is as follows:

  • Module 01: Administration Support Assistant
  • Module 02: Personal Assistant
  • Module 03: Administration & Office skills
  • Module 04: Skills of an Effective Administrator
  • Module 05: Administration Receptionist Skills
  • Module 06: Business Telephone Skills for Admin & Receptionist
  • Module 07: Representing Your Boss and Company
  • Module 08: Business Etiquette
  • Module 09: Mail Services and Shipping
  • Module 10: Travel Arrangements
  • Module 11: Organising Meetings and Conferences
  • Module 12: Diary Management and Note-taking
  • Module 13: Time Management for Admin & Receptionist
  • Module 14: Record Keeping and Filing Systems
  • Module 15: Business Writing Skills
  • Module 16: Organisational Skills
  • Module 17: Communication Skills
  • Module 18: Customer Service & Receptionist Skills
  • Module 19: Effective Planning and Scheduling
  • Module 20: Invoicing Petty Cash


Once you’ve successfully completed your Administration & Reception (Receptionist) Office skills Training course, you will immediately be sent a digital certificate.

Disclaimer: The CPD approved course is owned by E-Learning
Solutions Ltd and is distributed under license.

Who is this course for?

This Administration & Reception (Receptionist) Office skills Training is ideal for the following:

  • Personal Assistant
  • Executive Personal Assistant
  • HR Assistant
  • Administrative Personal Assistant
  • Medical Receptionist
  • Office Admin & Receptionist


Learners do not require any prior qualifications to enroll in this Administration & Reception (Receptionist) Training course.

Career path

You can explore popular and in-demand careers associated with this Administration & Reception (Receptionist) Training course after completing it. Some job fields you can look into are:

  • Secretarial Manager
  • Secretarial Administrator
  • Admin & Receptionist
  • Admin Assistant

Questions and answers

No questions or answers found containing ''.

Natalie asked:

Hi, I was just wondering if this course is any good for people who haven’t done any receptionist or administrative roles before?


Dear Natalie, Thanks for your question. Yes, you can still do the course even if you do not have any receptionist or administrative roles before.

This was helpful. Thank you for your feedback.
asisat asked:

Is the 10 hour for one day or for how many days also how many day week or month are you going to do the course


Dear Asisat, Thank you for your query. The duration of the course is 10 hours. However, you will get lifetime access to the course and you can complete the course at your own pace.

This was helpful. Thank you for your feedback.
Lozza asked:

Hi, What certificate do we achieve at the end of this course if passed successfully?


Dear Lozza, Thank you for your query. You will get a CPD QS accredited certificate upon successful completion of the course.

This was helpful. Thank you for your feedback.
md tufail asked:

Hi can i have a look the demon od certificate please


Dear MD, Thanks for your question. Please check the course media section to find a sample of the certificate. Thanks

This was helpful. Thank you for your feedback.


Course rating


Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.