Office Administration Diploma *Early Christmas Offer Only £16*

Master the essential skills that you need to know for working or running a company with the course.

The course will help you to gain the mandatory skills for working in an office environment. Throughout the course, you will go through to the journey of learning the administrative and office skills. At first, the course illustrates the necessary administration skills including time management, communications skills and more. Then the course helps you to learn the formats of developing various types of business writing such as proposal writing, writing emails, writing agendas, business letters, etc.

The course explains the essential concepts regarding bookkeeping and payroll. You will also know to handle phone calls efficiently and know how to provide the best customer service for your clients.

Apart from these, the course trains you the mandatory skills and techniques for using Microsoft Office Word, Excel, PowerPoint, Access and Outlook. Upon successful completion, you will gain enough knowledge to work efficiently.

As mentioned earlier, the courses focus on the various administrative sides of the office environment. Divided into different modules and sub-modules, the course presents the information and skill nicely. Topics covered in the course are basic administrative concepts, bookkeeping and payroll management, business writing, Microsoft Office Word, Excel, Access, PowerPoint and Outlook.

Key features of the course:

• Lifetime access to the course
• No hidden fees, only pay the price of the course which includes exam fees.
• Recognised qualification upon successful completion of the course
• Study from anywhere, anytime, whenever it is convenient for you.
• Affordable and engaging e-learning study materials
• Study at your own pace from tablet, PC or smartphone
• Online tutor support when you are in need.

What Will You Learn?:

• A general overview of the office administration.
• Know how to manage your time and learn the effective verbal and non-verbal communication.
• Master the strategies of business writer covering the techniques of constructing sentences, creating paragraphs, writing meeting agendas, writing proposals, reports, and business letters, and writing other various types of documents.
• Learn to proofread and editing in the course.
• Understand the key concepts and basic terminology related to bookkeeping and payroll such as accounting methods, the system of tracking your business, understanding balance sheet, preparing financial statements, and more.
• You will also explore the terms of Payroll accounting such as auditing, financial planning, budgeting, etc.
• Master the strategies of providing excellent customer service and telephone conversation.
• You will learn the mandatory telephone etiquette, handling rude or angry callers, handling complains, methods of training employees, handling outbound, inbound and interoffice calls, and more.
• The course also teaches you how to train your employees and correcting the poor telephone etiquette.
• Know to use Microsoft Office covering user interface, basic editing and formatting techniques, working with styles, formatting the page, sharing your document, and more.
• Master the techniques of using Excel including opening Excel, viewing Excel data, building formulas, using Excel functions, using Quick analysis, formatting your data, and more.
• Master Microsoft PowerPoint and learn to create a wonderful presentation. You will learn how to add text, pictures, animation, transitions and more.
• Know the procedures of working with Microsoft Access such as performing basic tables, working with fields, protecting your data, etc.
• Learn the basic knowledge of handling and managing your emails, schedules, and contacts using the personal information manager Microsoft Outlook.

Shortly, the course covers all the essential areas that an employee or employer need while running a business.

COURSE CURRICULUM

Admin Support

• First Things First
• Preparation (1)
• Preparation (2)
• Time management
• The Importance of keeping to schedules
• Imperative Tasks
• Skills: Communicating Verbally
• Skills: Communicating non-Verbally
• Sanctioning yourself
• The power of teamwork
• Ensuring you are ready

Business Writing

• Word Management
• Developing Sentences
• Paragraph Development
• Agenda Schedules
• E-mails
• Letters for Business
• Proposals for Business
• Reports for Business
• Various Documents
• Ensuring Proofread for final Product

Bookkeeping & Payroll Management

• Terminology – Essentials (1)
• Terminology – Essentials (2)
• Accounting Techniques
• Make Records
• Balance Sheet- Essentials
• Preparing Financial Statements
• Terminology – Payroll and Accounting
• What processes will you implement at the end of the period?
• Planning, Budgeting and Control
• Audit

Customer Service and Telephone Handling

• Module One – Getting Started
• Module Two – Aspects of Phone Etiquette
• Module Three – Using Proper Phone Language
• Module Four – Eliminate Phone Distractions
• Module Five – Inbound Calls
• Module Six – Outbound Calls
• Module Seven – Handling Rude or Angry Callers
• Module Eight – Handling Interoffice Calls
• Module Nine – Handling Voicemail Messages
• Module Ten – Methods of Training Employees
• Module Eleven – Correcting Poor Telephone Etiquette
• Module Twelve – Wrapping Up

Microsoft Word

• Word Essentials
• The User Interface
• Starting a Document
• Essential Editing
• Essential Formatting
• Paragraph Formatting
• Formatting – Advanced
• Styles Essentials
• Page Formatting
• Share the Word Document
• Word for Newbies – Activities

Microsoft Excel

• Excel Essentials
• The User Interface
• Starting a worksheet
• Reviewing your Data
• Constructing Formulas
• Utilising Functions in Excel
• Quick Analysis Essentials
• Data Formatting
• Styles, Themes and Effects Essentials
• Print & Share the workbook
• Excel for Newbies – Activities

Microsoft PowerPoint

• PowerPoint Essentials
• The User Interface
• Starting a Presentation
• Text Building Essentials
• Text Formatting & Paragraphs essentials
• Inserting Graphics such as pictures
• Formatting Tasks – Advanced
• Animations & Transitions Essentials
• Slide Show Preparation
• It’s Time to Present
• PowerPoint Essential Activities

Microsoft Access

• Access Essentials
• Databases: Essentials
• Share your work
• Task-related Apps
• Desktop Databases: Essentials
• Table Tasks: Essentials
• Fields: Essentials
• Table Relationships: Essentials
• Queries, Forms and Reports: Essentials
• Data Protection
• Activities – Microsoft Access for Beginners

Microsoft Outlook

• Outlook Essentials
• The User Interface
• Message List & Reading Pane: Essentials
• Commands
• Do you know how to create a new email?
• Email Management
• Search Essentials
• Calendar Essentials
• Tasks Essentials
• Contacts: Basics
• Activities – Microsoft Outlook for Beginners

Assessment and Certification

The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the qualification of Office Administration Diploma Level 3 Course. Certificate will be produced in PDF format at an additional cost and sent by email.

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.