Offering Fair Alternatives
Ed-Next
Summary
- Exam(s) / assessment(s) is included in price
Overview
Customer service failures are an inevitable part of doing business; no matter how committed a company is to providing exceptional customer service. The first step in providing a fair alternative is to listen to the customer’s needs. Next, apply fairness to the process that meets the customer’s need while maintaining company integrity.
Course media
Description
By the end of this course the learner will be able to:
- Recognize why service failures happen
- Identify how listening leads to fair alternatives
- Recall the role fairness plays in finding an alternative
- Define how to solve a problem quickly
- List benefits of an effective win-back plan.
Customer service failures are an inevitable part of doing business; no matter how committed a company is to providing exceptional customer service. The first step in providing a fair alternative is to listen to the customer’s needs. Next, apply fairness to the process that meets the customer’s need while maintaining company integrity.
Who is this course for?
Anybody interested in Customer Service.
Requirements
No prior qualification required
Career path
Career Path Application of principles learnt in this course
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.