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NHS Conflict Resolution Course

This module looks at conflict resolution within the NHS and your responsibilities in relation to this

Reed Training Professionals


£12 inc VAT
Study method
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No formal qualification
  • Certificate of completion - Free

45 students purchased this course

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The key aims of this module address the way healthcare workers develop an awareness of the risks of providing a public service, dealing with conflict and having an understanding of what is available to support you effectively and safely.

The learning objectives included in this module are aligned to the Skills for Health framework.


There are occasions when staff in the healthcare sector can experience verbal and physically abusive behaviour from service users, other staff or visitors.

At the end of the module, you should able to:

  • Describe the common causes of conflict and identify the different stages of conflict
  • Understand the impact that cultural differences may have in relation to communication
  • Understand the importance of keeping a safe distance in conflict situations
  • Explain the use of "reasonable force" as described in law and its limitations and requirements

Who is this course for?

People who are already working in or wish to work within the healthcare industry.


There are no formal requirements for you to request this course. The content covered is specific to a role within the NHS.

Career path

If you are currently working within the NHS or just starting your journey to becoming an employee within the NHS then this course is ideal for your professional development.

Questions and answers

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Sonia asked:

How long does the course last


Good Morning Sonia, Hope you are well. This course is a self paced elearn, so the completion time will entirely depend on how fast/slow you wish to complete this. Thank you, The Training Professionals Service Desk

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Certificate of completion

Digital certificate - Included


Course rating


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