Microsoft Outlook

This Microsoft Outlook Masterclass training course aims to teach delegates specific tips and tricks to help them use Microsoft Outlook more effectively. All versions of Microsoft will be covered within this course.

Certificate of completion

Digital certificate - Included

For the most part, Outlook is used as an email application. However, officially, Microsoft Outlook is a personal information manager. Therefore, it features a calendar, task manager, note taking, web browsing, journal, and contact manager, as well as email settings. By the completion of the course, candidates will then have the ability to use all of the Outlook applications and understand their functions.

This 1 day Microsoft Outlook Masterclass training course consists of 7 modules, with each covering specific content. These modules include:

Module 1 - Email Model:

• How email works

• Email addresses

• Benefits of email

• Email etiquette

• Email and viruses

• Digital signatures

Module 2 - Getting Started with Outlook

• Common Outlook screen elements

• Using the Ribbon and Ribbon key tips

• Showing and collapsing the Ribbon

• Understanding the backstage view and quick access toolbar (QAT)

• Adding commands to the QAT

• Navigating Outlook features

• Folder pane and the to do bar

• Composing an email

• The message window and creating a new message

• Adding an attachment to a message

• Adding importance

• Requesting message receipts

• Creating, using, and removing an AutoSignature

• Sending a courtesy copy and a blind copy

• Navigating and replying to messages in conversation

• Adding comments to replies

• Forwarding messages

• Finding related messages

Module 3 - Working with Attachments

• Understanding File Attachments

• Inserting a File Attachment

• Attaching Other Outlook Items

• Previewing Attachments

• Saving a File Attachment

• Opening a File Attachment

Module 4 - Flagging Messages

• About Flags and Reminders

• Flagging Messages in the Message List

• Sending a Message with a Flag

• Adding a Reminder to Your Messages

• Changing the Default Quick Click Flag

• Removing a Flag

Module 5 - Junk Email

• Spamming and Junk Email

• Phishing and Junk Email

• Understanding Junk Email Options

• Marking Messages as Junk Mail

• Marking Messages as Safe

• Managing the Senders Lists

• Importing a Blocked Senders List

• Exporting a Blocked Senders List

• Deleting Junk Email

Module 6 - Working with the Calendar

• Accessing the Calendar

• Changing the Calendar Arrangement

• Displaying Specific Dates

• Navigating Within a Calendar

• Changing the Current View

• Creating a Second-Time Zone

• Removing a Time Zone

• Creating a New Calendar

• Working with Multiple Calendars

• Deleting a Calendar

• Sharing Calendars

• Understanding the Weather Bar

Module 7 - People

• Understanding People View

• Understanding the Contact Form

• Viewing Your Contacts

• Creating a New Contact

• Entering Contact Details

• Editing Contact Details

• Inserting a Contact Picture

• Adding Contacts to an Existing Company

• Printing Contact Details

• Deleting an Unwanted Contact

• Recovering a Deleted Contact

• Adding a Contact from an Email

• Pinning a Contact to Favourites

• Contacting a Contact

• Contacting a Contact from the People Peek

• Forwarding Contacts

• Creating a Contact Group

• Using a Contact Group

• Using a Partial Contact Group

• Deleting Members from a Contact Group

• Linking Contacts

Module 8 - Tasks

• Tasks and the To-Do List

• Creating Tasks

• Changing Task Views

• Sorting Tasks

• Working with Tasks

• Deleting Tasks

• Printing a Task List

Module 9 - Working with Rules

• About Rules

• Creating a New Rule from a Template

• Selecting the Rule Conditions

• Selecting the Rule Actions

• Selecting the Rule Exceptions

• Naming and Reviewing the Rule

• Testing the Rule

• Managing Existing Rules

Module 10 - Scheduling Meetings

• Adding a Contact from an Email

• Pinning a Contact to Favourites

• Contacting a Contact

• Contacting a Contact from the People Peek

• Forwarding Contacts

• Creating a Contact Group

• Using a Contact Group

• Using a Partial Contact Group

• Deleting Members from a Contact Group

• Linking Contacts

This Microsoft Outlook Masterclass training course is designed for individuals who are new to Outlook, or those who would like to develop their Outlook skills. This course would be especially beneficial for individuals who use Microsoft Outlook within their work role or for personal use.

There are no formal prerequisites for undertaking this Microsoft Outlook Masterclass.