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Microsoft Exam 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

Learning 247

Summary

Price
£120 inc VAT
Or £40.00/mo. for 3 months...
Study method
Online
Duration
12 months · Self-paced
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free

Overview

This course covers the following topics in order to prepare for the exam: Identifying cause of and resolving desktop application issues. Identifying cause of and resolving networking issues. Managing and maintaining systems that run Windows 7 client. Supporting mobile users. Identifying cause of and resolving security issues. #

This is a video driven online training course that includes the following features: High quality streaming video content, Quizzes and tests, flashcards, study games, course outline, and course discussion forums. Some of our courses also come with downloadable pdf workbooks/study guides. Completion of a course allows you to print of your own personalised “Certificate of Completion”. You get 12 months unlimited online access to the complete course via our Student Portal. Go as fast or as slow as you like and repeat as often as necessary until you master the techniques described.

This course will prepare you for the Certification Exam associated with this course. Exam fees are not included in the cost of the course but we do provide online practice exams so you can gauge your progress and be confident that you will be ready when you go and sit the exams.

Certificates

Certificate of completion

Digital certificate - Included

Description

COURSE OUTLINE

Chapter 01 Installing, Upgrading, and Migrating to Windows 7

  • 1.1 Introduction To Exam 685 Windows 7 Enterprise Desktop Support Technician
  • 1.2 Introduction To Installing Upgrading And Migrating To Windows 7
  • 1.3 Windows 7 Pre Installation Requirements
  • 1.4 Installing Windows 7 Part 1
  • 1.5 Installing Windows 7 Part 2
  • 1.6 Installing Windows 7 Part 3
  • 1.7 Overview Of Image Based Installations Part 1
  • 1.8 Overview Of Image Based Installations Part 2
  • 1.9 Overview Of Image Based Installations Part 3
  • 1.10 Configuring Application Compatibility
  • 1.11 Chapter 1 Summary

Chapter 02 Configuring Disks And Device Drivers

  • 2.1 Introduction To Configuring Disks And Device Drivers
  • 2.2 Managing And Maintaining Disks Part 1
  • 2.3 Managing And Maintaining Disks Part 2
  • 2.4 Managing And Maintaining Disks Part 3
  • 2.5 Installing And Configuring Device Drivers
  • 2.6 Chapter 2 Summary

Chapter 03 Configuring File Access And Printers

  • 3.1 Introduction To Configuring File Access And Printers
  • 3.2 Overview Of Authentication And Authorization
  • 3.3 Managing File Access Part 1
  • 3.4 Managing File Access Part 2
  • 3.5 Managing Shared Folders Part 1
  • 3.6 Managing Shared Folders Part 2
  • 3.7 Configuring File Compression
  • 3.8 Managing Printing
  • 3.9 Chapter 3 Summary

Chapter 04 Indentifying And Resolving Log on Problems

  • 4.1 Introduction To Indentifying And Resolving Logon Problems
  • 4.2 Understanding Authentication
  • 4.3 Managing Computer Accounts
  • 4.4 Additional Network Services Part 1
  • 4.5 Additional Network Services Part 2
  • 4.6 Troubleshooting User Properties
  • 4.7 Resolving Logon Issues
  • 4.8 Chapter 4 Summary

Chapter 05 Configuring Network Connectivity

  • 5.1 Introduction To Configure Network Connectivity
  • 5.2 Configuring TCPIP Connectivity Part 1
  • 5.3 Configuring TCPIP Connectivity Part 2
  • 5.4 Configuring TCPIP Connectivity Part 3
  • 5.5 Automatic IP Address Allocation
  • 5.6 Name Resolution
  • 5.7 Wireless Networking Part 1
  • 5.8 Wireless Networking Part 2
  • 5.9 Wireless Networking Part 3
  • 5.10 Chapter 5 Summary

Chapter 06 Troubleshooting Network Issues

  • 6.1 Introduction To Troubleshooting Network Issues
  • 6.2 Troubleshooting Network Connectivity Part 1
  • 6.3 Troubleshooting Network Connectivity Part 2
  • 6.4 Troubleshooting Network Connectivity Part 3
  • 6.5 Troubleshooting Name Resolution Part 1
  • 6.6 Troubleshooting Name Resolution Part 2
  • 6.7 Troubleshooting Name Resolution Part 3
  • 6.8 Troubleshooting Network Printing Part 1
  • 6.9 Troubleshooting Network Printing Part 2
  • 6.10 Troubleshooting Network Printing Part 3
  • 6.11 Chapter 6 Summary

Chapter 07 Mobile Computing And Remote Access

  • 7.1 Introduction To Mobile Computing And Remote Access
  • 7.2 Configuring Mobile Computer And Device Settings
  • 7.3 Using Remote Control Tools
  • 7.4 Configuring And Troubleshooting Remote Access Part 1
  • 7.5 Configuring And Troubleshooting Remote Access Part 2
  • 7.6 Configuring And Troubleshooting Remote Access Part 3
  • 7.7 Configuring And Troubleshooting Remote Access Part 4
  • 7.8 Configuring Branch Cache
  • 7.9 Chapter 7 Summary

Chapter 08 Securing Windows 7 Desktops

  • 8.1 IntroductionToSecuringWindows7Desktops
  • 8.2 OverviewOfSecurityManagement Part1
  • 8.3 OverviewOfSecurityManagement Part2
  • 8.4 OverviewOfSecurityManagement Part3
  • 8.5 UserAccountControl
  • 8.6 ApplicationRestrictions Part1
  • 8.7 ApplicationRestrictions Part2
  • 8.8 ConfiguringTheWindowsFirewall Part1
  • 8.9 ConfiguringTheWindowsFirewall Part2
  • 8.10 ConfiguringTheWindowsFirewall Part3
  • 8.11 ConfiguringTheWindowsFirewall Part4
  • 8.12 SecuringAndTroubleshootingInternetExplorer Part1
  • 8.13 SecuringAndTroubleshootingInternetExplorer Part2
  • 8.14 SecuringAndTroubleshootingInternetExplorer Part3
  • 8.16 Chapter8Summary

Chapter 09 Optimizing And Troubleshooting

  • 9.1 IntroductionToOptimizingAndTroubleshootingPerformanceAndReliabilty
  • 9.2 OverviewOfPerformanceAndReliabilityTools Part1
  • 9.3 OverviewOfPerformanceAndReliabilityTools Part2
  • 9.4 OptimizingPerformance Part1
  • 9.5 OptimizingPerformance Part2
  • 9.6 DealingWithHardwareFailure ?
  • 9.7 Chapter9Summary

Chapter 10 Maintaining Windows 7 Desktops

  • 10.1 IntroductionToMaintainingWindows7Desktops
  • 10.2 TroubleshootingUtilities Part1
  • 10.3 TroubleshootingUtilities Part2
  • 10.4 TroubleshootingUtilities Part3
  • 10.5 TroubleshootingUtilities Part4
  • 10.6 BackingUpAndRestoringData
  • 10.7 UsingSystemRestore
  • 10.8 ConfiguringWindowsUpdate
  • 10.9 Chapter10Summary
  • 10.10 Outro

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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