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Medical Receptionist and Secretary

Special Spring Offer| 3 Courses Mega Bundle | 3 Free PDF Certificates | Unlimited Retake | No Hidden Fees

Training Tale


£12 inc VAT
Study method
Distance learning
12 hours · Self-paced
No formal qualification
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

3 students purchased this course

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A medical secretary is responsible for ensuring that a doctor’s office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Receptionist and Secretary course will teach you about the medical secretarial profession and the skills needed to do the job successfully.

This Medical Receptionist and Secretary course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Receptionist and Secretary course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry.

Learning Outcomes

After completing this course, learner will be able to:

  • Understand the fundamentals of the National Health Service.
  • Understand the roles and responsibilities of a medical secretary.
  • Know how to organise schedules and manage appointment systems.
  • Gain a clear understanding of the Law, Ethics and Medicine.
  • Gain a thorough understanding of the effective filing system in medical offices.
  • Familiarise yourself with the concept of patient confidentiality and its dos and don’ts.
  • Become skilled at controlling and ordering stocks and supplies.
  • Gain in-depth knowledge of Medical Terminology and Clinical Aspects.
  • Know the importance of health and safety in the healthcare sector.
  • Have a solid understanding of Complementary Medicine

Why Choose Medical Receptionist and Secretary Course from Us

  • Self-paced course, access available from anywhere.
  • Easy to understand, high-quality study materials.
  • This Course developed by industry experts.
  • MCQ quiz after each module to assess your learning.
  • Automated and instant assessment results.
  • 24/7 support via live chat, phone call or email.
  • Free PDF certificate as soon as completing this course.

**Courses are included in this Medical Receptionist and Secretary Course

  1. Course 01: Medical Receptionist and Secretary
  2. Course 02: Level 5 Negotiation Skills Course
  3. Course 03: Level 7 Life Coaching

***Others Included of Medical Receptionist and Secretary Course

  • Free 3 PDF Certificate
  • Access to Content - Lifetime
  • Exam Fee - Totally Free
  • Free Retake Exam

[ Note: Free PDF certificate as soon as completing the course ]


Certificate of completion

Digital certificate - Included

Course media


Detailed course curriculum of the Medical Receptionist and Secretary Course:

  • Module 1: The National Health Service
  • Module 2: Patient (Customer) Care
  • Module 3: Communication
  • Module 4: Law, Ethics and Medicine
  • Module 5: Health & Safety in a Clinical Environment
  • Module 6: Practical Reception Skills in General Practice
  • Module 7: The Hospital Service
  • Module 8: Private Medicine
  • Module 9: Forms, Fees and Finances in General Practises
  • Module 10: Using Information Technology
  • Module 11: Medical Terminology and Clinical Aspects
  • Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary
  • Module 13: Complementary Medicine


***GIFT Courses:


***Level 5 Negotiation Skills Course***

  • Module 01: An Overview of Negotiation
  • Module 02: How to Prepare For Negotiations
  • Module 03: The Process of Negotiation
  • Module 04: Ways of Developing Persuasion & Influencing Skills
  • Module 05: Ways of Developing Communication Skills
  • Module 06: How to Develop Active Listening Skills
  • Module 07: Comprehending Body Language
  • Module 08: Assertiveness and Self Confidence
  • Module 09: Managing Anger
  • Module 10: Managing Stress
  • Module 11: Negotiation Tactics to Closing a Better Deal
  • Module 12: Ways of Overcoming Sales Objections


***Level 7 Life Coaching***

  • Module 01: Life Coaching Fundamentals
  • Module 02: The Process of Life Coaching
  • Module 03: Emerging Communication Skills
  • Module 04: Introduction to Neuro-Linguistics Programming (NLP)
  • Module 05: Mental Skills Development
  • Module 06: Physical Skills Development
  • Module 07: Body Language
  • Module 08: Emerging Organizational Skills
  • Module 09: Developing Creativity
  • Module 10: Improving Presentation Skills
  • Module 11: Developing Effective Negotiation Skills
  • Module 12: Managing Your First Impression


Assessment Method

After completing each module of the Medical Receptionist and Secretary, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.


After completing the MCQ/Assignment assessment for this Medical Receptionist and Secretary course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.

Who is this course for?

This Medical Receptionist and Secretary course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities.


There are no specific requirements for this Medical Receptionist and Secretary course because it does not require any advanced knowledge or skills.

Career path

After completing this Medical Receptionist and Secretary, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including —

  • Medical Receptionist
  • Medical Secretary
  • Healthcare Administrator
  • GP Receptionist
  • Patient Coordinator

Questions and answers

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.