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Managing Conflicts, Complaints & Duty in Care Setting: Resolving Challenges Professionally cover image

Managing Conflicts, Complaints & Duty in Care Setting: Resolving Challenges Professionally
Cambridge Open Academy

Big Sale Event | 5-in-1 Bundle | CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support

Summary

Price
£35 inc VAT
Study method
Online
Duration
2 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Certificate of Completion (PDF) - Free
  • Certificate of Completion (Hard Copy) - £9.99
Assessment details
  • Mock Exam & Final Exam (included in price)
Additional info
  • Tutor is available to students

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Overview

Picture this: you're working in a care setting, and a conflict arises between staff members or between a staff member and a patient. The situation is tense, emotions are high, and you're not sure how to proceed. What do you do? This is where the Managing Conflicts, Complaints, and Duty in Care Settings course comes in. Through this course, you will gain the skills and knowledge needed to navigate these challenges professionally, ensuring a safe and healthy work environment for all.

Conflicts, complaints, and duty are a fact of life in these types of jobs, but knowing how to handle them is crucial. This course covers a range of topics, including decision-making in care management, data and information intelligence, stakeholder roles, and conflict resolution. You will learn about the importance of value and priority, the role of reviews and evaluation, and how to evaluate the processes used in conflict resolution. With this knowledge, you will be equipped to handle any conflict or complaint that arises, ensuring that your care setting operates smoothly and professionally.

In conclusion, our course is a must-have for anyone working in care settings in the UK. By taking this course, you'll learn how to handle conflicts and complaints professionally, ensuring that everyone involved feels heard and respected.

Don't miss out on this opportunity to improve your skills and create a safer, healthier environment for your patients and staff.

Learning Outcomes:

Through the course, you will gain the knowledge and abilities to

  • Develop skills in conflict resolution and complaint management in care settings.
  • Understand the importance of stakeholder management and data intelligence in care organisations.
  • Gain the ability to make informed decisions based on value and priority in.
  • Learn how to evaluate processes used in conflict resolution and complaint management.
  • Understand the role of reviews and evaluation in care settings.

This Bundle Consists of the Following Courses:

  • » Course 01: Responsibilities of Care Manager
  • » Course 02: Duty of Care Awareness Training
  • » Course 03: Privacy and Dignity in Care Setting
  • » Course 04: Infection Prevention & Control in Care Training
  • » Course 05: Health and Safety for Managers and Supervisors

Certificates

Certificate of Completion (PDF)

Digital certificate - Included

Once you have successfully completed the course, you will receive a CPD Accredited PDF certificate completely free of cost as a proof of your accomplishment.

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99

Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, international students have to pay £19.99 for the shipment to their designated address.

Assessment details

Mock Exam & Final Exam

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

This course is designed to equip individuals working in care settings with the skills and knowledge needed to navigate conflicts and complaints professionally. Through a range of modules, you will learn about decision-making in care management, stakeholder roles, data intelligence, and much more. You will gain a deep understanding of conflicts, complaints, and duty in care settings and learn how to manage these challenges effectively. By completing this course, you will be equipped to handle any conflict or complaint that arises in your care setting, ensuring a safe and healthy work environment for all.

Course Curriculum:

  • Module 01: Decisions-Making in Care Management
  • Module 02: Data, Information and Intelligence
  • Module 03: Value & Priority
  • Module 04: Stakeholders' Role
  • Module 05: Reviews and Evaluation
  • Module 06: Evaluation of Process Used
  • Module 07: Conflicts, Complaints & Duty

Key Features & Benefits:

  • Learn from experts in the field
  • Gain a comprehensive understanding of THIS COURSE
  • Cost-effective Learning
  • Career advancement opportunities
  • Find the proper personal balance

How it works:

  • The course is delivered online, so you can access it from anywhere.
  • It is self-paced, so you can work through it at your own pace.
  • Lifetime access makes your learning period more flexible.

Who is this course for?

This course is ideal for individuals working in care settings, including healthcare assistants, nurses, and doctors, as well as care home managers and administrators. It is also suitable for individuals looking to develop their conflict resolution skills and gain a deep understanding of the challenges facing care organisations.

Career path

  • Care Worker / Support Worker – £18,000 to £25,000

  • Senior Care Worker – £22,000 to £30,000

  • Care Supervisor – £28,000 to £35,000

  • Safeguarding Officer – £30,000 to £40,000

  • Care Manager / Team Leader – £35,000 to £50,000

  • Compliance or Care Governance Manager – £40,000 to £60,000

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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