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Managing Conflict in the Workplace

Cosensa

Summary

Price
£414 inc VAT
Finance options

We accept all major credit and debit cards.
Study method
Classroom
Duration
1 day · Part-time
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

Location & dates

Showing classrooms near 'Ross-shire'
Location

Address
Pitt Street
GLASGOW
Lanarkshire
G24DT
United Kingdom
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Address
Stirling Business Centre
Wellgreen
STIRLING
Stirlingshire
FK82DZ
United Kingdom
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Address
Lauriston Place
EDINBURGH
Midlothian
EH39DE
United Kingdom
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Address
Adelaide House
Falcon Road
BELFAST
County Antrim
BT126SJ
United Kingdom
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Overview

Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situations. By the end of this course, delegates will be able to use techniques that enable them to deal confidently with conflict, disagreement, aggression and other strong emotions.

Description

Contents

The content for this in-depth course includes: -

  • Understanding why conflict is inevitable
  • Understanding how conflict can be positive
  • Traditional ways of dealing with conflict
  • Patterns of behaviour
  • Learn a preference for coping with conflict
  • Distinguish between aggression, assertion and submission
  • The three stances
    - Aggressive - Assertive - Passive
  • Conflict strategies
  • Manage conflict both internally and also with customers and suppliers
  • Develop the skills necessary to handle a variety of everyday confrontational situations

Course benefits

Upon successfully completing this course, delegates will have a strong understanding of the different types of conflict that can arise in a work situation together with a greater appreciation of their preferred method of managing conflict. Through the use of practical exercises, delegates will enjoy getting involved in the best use of body language, listening techniques and effective oral communication.

Additional information

This is an intensive one-day programme which is specifically designed to instruct delegates on the most effective techniques that can be used to reach positive resolutions whilst cooling heated situations. Practical interactive exercises are deployed throughout the day to ensure best understanding for real-life situations.

Trainers background

The trainer for this course has extensive experience in design and delivery of conflict and mediation skills related training programmes. They have been successfully delivering management training programmes to both public and private sector organisations for many years.

Who is this course for?

Individuals who would benefit from helping others resolve differences at work whether with clients, colleagues or suppliers.

Questions and answers

Certificates

Certificate of completion

Digital certificate - Included

Reviews

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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