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Level 5 Diploma in Admin Support Assistant - QLS Endorsed

Level 5 QLS Endorsed Training | 150 CPD Points | Free PDF Certificate | 24/7 Tutor Support | Lifetime Access



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£12 inc VAT (was £19)
Offer ends 01 July 2024
Study method
360 hours · Self-paced
Access to content
Lifetime access
No formal qualification
150 CPD hours / points
  • CPD Accredited PDF Certificate - Free
  • CPD Accredited Hardcopy Certificate - £15.99
  • QLS Endorsed Hardcopy Certificate - £99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Are you ready to embark on a journey towards becoming a proficient Admin Support Assistant? Our comprehensive course offers a unique opportunity to acquire the skills and knowledge necessary for excelling in this dynamic role. From mastering business telephone etiquette to honing your communication and organizational abilities, this Admin Support Assistant course equips you with the tools to thrive as an indispensable support professional.

Embark on this course to unlock the potential within you and pave the way for a rewarding career as an Admin Support Assistant in the UK job market. Your journey towards success begins here!

Learning Outcomes:

  • Gain a deep understanding of the role and responsibilities of an Admin Support Assistant.
  • Develop essential skills in telephone etiquette and business communication, enabling you to represent your boss and company professionally.
  • Master the art of diary management, time management, and record-keeping, ensuring efficient and organized workflow.
  • Enhance your business writing skills, perfecting structures for various documents and honing your proofreading capabilities.
  • Cultivate strong organizational skills, enabling you to effectively manage daily tasks and maintain a well-organized workplace.

What You Get Out Of Studying With Janets

  • Free PDF certificate upon successful completion of the Admin Support Assistant course
  • Full one-year access to Admin Support Assistant course materials
  • Instant assessment results
  • Full tutor support available from Monday to Friday
  • Study the Admin Support Assistant course at your own pace
  • Accessible, informative modules taught by expert instructors
  • Get 24/7 help or advice from our email and live chat teams with the Admin Support Assistant training
  • Study at your own time through your computer, tablet or mobile device
  • Improve your chance of gaining valuable skills by completing the Admin Support Assistant course

Enrol in the Admin Support Assistant course to find out more about the topic and get one step closer to reaching your desired success!!



CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited Hardcopy Certificate

Hard copy certificate - £15.99

A physical, high-quality copy of your certificate will be printed and mailed to you for only £15.99.

For students within the United Kingdom, there will be no additional charge for postage and packaging. For students outside the United Kingdom, there will be an additional £10 fee for international shipping.

QLS Endorsed Hardcopy Certificate

Hard copy certificate - £99

Level 5 QLS Endorsed Hardcopy Certificate


150 CPD hours / points
Accredited by CPD Quality Standards

Course media


The Admin Support Assistant course is delivered through Janets’ online learning platform. The Admin Support Assistant course has no formal teaching deadlines, meaning you are free to complete the course at your own pace.

Each session in this Admin Support Assistant course is thorough and easy-to-understand. The extensive course materials of Admin Support Assistant are accessible at any time and from any location, allowing you to study at your own speed in the comfort of your own home. Throughout the course, you will receive tutor support, and our helpful customer service is available around the clock to help you with any problems you might face while studying the Admin Support Assistant.

Course Modules

**Admin Support Assistant**

Module 1: Introduction to Admin Support Assistant

  • Role and Responsibilities of an Assistant / Secretary
  • Job Functions and Required Skills
  • Planning Work Details
  • Difference between Secretary and Assistant
  • Summary

Module 2: Business Telephone Skills

  • Telephone Etiquette
  • Telephone Skills
  • Telephone Courtesy Tips
  • Domestic and International Calls
  • Voice-Mail Courtesy
  • Summary

Module 3: Representing Your Boss and Company

  • Competence
  • Professionalism
  • Reflecting Brand Values
  • Working Toward Company Objectives
  • Summary

Module 4:Business Etiquette

  • Introduction to Business Etiquette
  • Importance of Business Etiquette
  • Types of Business Etiquette
  • How to Improve Business Etiquettes
  • Summary

Module 5: Mail Services and Shipping

  • The Office Mail
  • Mailing and Shipping Details
  • Royal Mail Services
  • Alternatives to Royal Mail
  • Summary

Module 6: Travel Arrangements

  • Business Travel
  • Hotel Reservations
  • Summary

Module 7: Organising Meeting and Conferences

  • Preparing Conference Materials
  • During and After Conferences
  • Conference Notes
  • Summary

Module 8: Diary Management and Note taking

  • Introduction to Diary Management
  • Different Types of Diary Management

Module 9: Time Management

  • Introduction to Time Management
  • Overcoming Procrastination
  • Managing Deadlines
  • Summary

Module 10: Record Keeping and Filing Systems

  • Keeping Accurate Records
  • Filing Systems
  • How to Alphabetise for Filing and Indexing
  • Handling Confidential Documents
  • Computer File Organising
  • Summary

Module 11: Business Writing Skills

  • Structures of Business Documents
  • Structures of Other Official Documents
  • Editing and Proofreading
  • Summary

Module 12:Organisational Skills

  • Organising Daily Work
  • Organising Workplace
  • Summary

Module 13: Communication Skills

  • Effective Listening Skills
  • Non-Verbal Communication
  • Communication Strategies
  • Summary

Method of Assessment

To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course.

After successfully passing the course exam, you will be able to apply for a certificate as proof of your expertise.

Who is this course for?

The Admin Support Assistant course is ideal for:

  • Individuals aspiring to become Admin Support Assistants and secretaries.
  • Office professionals looking to enhance their skills and advance in their careers.
  • Graduates seeking practical knowledge to excel in administrative roles.
  • Job seekers aiming to stand out in the competitive job market.
  • Anyone interested in improving their business etiquette and communication skills.


No prior qualifications are needed for Learners to enrol on this Admin Support Assistant course.

Career path

This Admin Support Assistant course will assist you to get your desired job in the relevant field, including:

  • Administrative Assistant: £18,000 - £30,000
  • Executive Secretary: £22,000 - £40,000
  • Office Manager: £25,000 - £40,000
  • Personal Assistant: £20,000 - £35,000
  • Customer Service Representative: £18,000 - £25,000
  • Data Entry Clerk: £16,000 - £24,000

Questions and answers

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.