Level 4 Diploma in Hospitality and Tourism Management
Build the skills, knowledge and confidence to step into a leadership position for the first time! Our exclusive Level 4 Diploma in Hospitality and Tourism Management provides newcomers to the subject with a comprehensive snapshot of hospitality management. Explore an overview of the hospitality industry, along with key operations spanning multiple hotel departments, the importance of providing a consistently-memorable guest experience and the basics of food and beverage management. Study Hospitality Management in your own time at a pace that suits you, under the watch of your own personally-assigned tutor from start to finish!
Hospitality Management - Course Benefits
When studying for an Level 4 Diploma in Hospitality and Tourism Management course with Oxford Home Study College, every learner benefits from:
- Total flexibility from start to finish, with no imposed deadlines or time restrictions to worry about.
- Work in your own time at a pace that suits you from anywhere in the world with an Internet connection – create your own perfect study schedule.
- Ongoing support from our exclusive team of experienced tutors and professionals, to help you get the most from your learning experience.
- The opportunity to enhance and improve your CV and career prospects for life, by earning a recognised hotel management qualification.
- All required study materials and supporting documentation included as standard – no additional costs or expenses at any time.
Hospitality Management - Learning Objectives
The content of our Level 4 Diploma in Hospitality and Tourism Management course gradually guides learners through each and every key function and responsibility of the professional hospitality manager. On a global basis, demand for qualified and capable hospitality leaders at all levels has never been greater. Armed with the skills and knowledge required to step into a leadership position, a whole world of incredible career opportunities could be right at your fingertips.
Along with a broad overview of the contemporary hospitality management profession, learners are introduced to each key department within a hotel environment. Discover what it takes to become a competent front of house manager, run back-office operations, take control of food and beverage departments, recruit and train a capable and effective workforce, provide consistently outstanding customer service, market and advertise the business effectively, master interdepartmental communications and so much more besides.
Upon successful completion of this Hospitality Management course, candidates take away the most essential industry-specific skills, talents and knowledge including:
- The confidence to oversee every key hotel department
- Comprehensive knowledge of all essential hotel operations
- How higher-quality customer service contributes to overall success
- What it takes to build and manage an efficient workforce
- How to work with hotel finances and budgets
- Essential marketing and advertising skills
- Comprehensive understanding of housekeeping, engineering and security departments
Hospitality Management - Course Outline
This intensive yet digestible Hospitality - Management is delivered across 07 modules – each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each unit.
Unit 1 Hospitality Industry An Overview
This Unit covers the following Key topics:
- What is Hospitality?
- Characteristics of the Hospitality Industry
- Scope of the Hospitality Industry
- Career Prospect of the Hospitality Industry
- The Accommodation Sector
- Hotels and Their Classifications
- Modes of Hotel Management
- Hotel Departments
- Plus much more
Unit 2 Front Office Operations in Hospitality Management.
This Unit covers the following Key topics:
- Front Office Functions
- Front-of-the-House Operations
- Back-of-the - House Operations
- Front Office: Organisational Structure
- The Function of the Front Office Manager
- The Art of Supervising
- The Reservation’s Office
- Types of Reservation System
- Managing Reservations
- Front Office Accounting
- The Electronic Front Office (EFO)
- Plus much more
Unit 3 Training and Development in the Hospitality Industry
This Unit covers the following Key topics:
- The Benefits of Training
- Identifying Training Needs
- The Training Plan
- Carry Out the Training Programme
- Developing a Training Programme
- Preparing Step-by-Step Procedures
- Management Concepts
- Commercial Videos
- Distance Learning
- Administering a Training Programme
- Plus much more
Unit 4 Service Quality Management in the Hospitality Industry
This Unit covers the following Key topics:
Quality Management in Hospitality Industry
- Hospitality Retail Service Quality
- The Five Dimensions of Service
- Quality Advisor's Visit
- Statutory Obligations
- Quality Management in Tourism
- Caring For Customers in Tourism
- Plus much more
Unit 5 Marketing Management in Hospitality & Tourism
This Unit covers the following Key topics:
- Special Promotions
- Other Public Relations Activities
- Measuring Promotional Effectiveness
- Marketing Objective and Results
- Advertising Decisions
- Plus much more
Unit 6 Managing Food and Beverage Operations
This Unit covers the following Key topics:
- Food and Beverage Operations
- Assessment of Market and Consumer Needs
- Food Service Operation System
- Designing the Restaurant
- Menu Planning
- Types of Menu
- Comparison of Different Types of Menus
- Managing Food Service Operations
- Purchasing and Pricing
- Beverage Control
- Cost Control
- The Computer Applications in Food and Beverage Services
- Plus much more
Unit 7 Crisis Management in Hospitality & Tourism
This Unit covers the following Key topics:
- Before the Crisis
- Preparing for the Worst
- During a Crisis
- Minimising Damage in a Crisis
- Restoring Tourist Confidence
- Plus much more
