Level 3 Diploma in First Line Management

The Level 3 qualifications in First Line Management are developed for junior managers, supervisors and first line managers who have operational responsibility for a defined area of activity and who wish to build on and develop their existing management skills and knowledge. This qualification gives junior managers the communication and motivational skills to help improve operational efficiency.

What will you learn?

CMI Level 3 First Line Management (Module 6)

Personal development as a first line manager

Module 1 – Personal development as a first line manager

• Be able to develop and use a personal development plan
• Identify the links between organisational objectives and personal development objectives
• Construct a personal development plan which meets agreed objectives
• Identify a range of learning and development opportunities which support the achievement of the personal development plan
• Review the progress of the plan
• Understand how to plan and manage work
• Describe the methods or processes available to determine work plan priorities
• Explain how to manage time to achieve work plan objectives
• Explain the reasons for incorporating flexibility into a work plan
• Understand how to develop and maintain effective working relationships to achieve objectives
• Explain how leadership styles and approaches are used in different situations to encourage productive working relationships
• Explain how to develop and maintain good working relationships
• Describe how to work with team members to maintain standards of work and behaviour that achieve objectives
• Be able to safeguard the welfare of the team in the working environment
• Describe the responsibilities of a first line manager for safeguarding team welfare
• Explain how risks that can affect team welfare are identified and monitored
• Describe the actions to be taken after identifying a risk to team welfare

Improving team performance

Module 2 – Improving team performance

• Be able to identify issues which affect performance
• Describe the manager’s role in identifying performance issues in the team
• Describe how to evaluate individual and team performance and behaviours
• Identify the limits of responsibility for dealing with individual and team performance
• Know how to select and apply the best course of action to address a performance issue
• Identify the range of approaches available
• Describe the different methods available in providing help and support in order to improve performance of an individual
• Explain how to conduct a performance counselling session for an individual
• Explain the importance of maintaining confidentiality
• Be able to take action to achieve the performance issue of an individual
• Agree with a team member an action plan to address a performance issue
• Explain the range of support services available
• Explain how to ensure that the desired outcomes are achieved
• Explain the circumstances when disciplinary and grievance procedures may be invoked
• Explain the first line manager’s role in a disciplinary and grievance situation
• Identify why records of action plan achievements and actions taken are required

Resource planning

Module 3 – Unit 3002V1 : Resource planning

• Understand how to plan resource needs with the team, to meet team objectives
• Identify a teams responsibilities in connection with managing resources
• Describe the components of a resource plan, used to achieve team objectives
• Describe the impact of environment and legal factors on the team resource plan
• Understand the need for change to resource requirements
• Identify how information obtained impacts on changes to resource requirements.
• Describe trends and developments that affect resources
• Identify the impact of resource change on the teams objectives
• Be able to monitor, record and control resources within the work area
• Describe the need to monitor and record the use of resources
• Explain the importance of recording relevant and accurate information and using records to plan for future resource requirements

Meeting stakeholder needs

Module 4 – Unit 3003V1 : Meeting stakeholder needs

• Be able to identify stakeholders and plan to meet their needs
• Identify stakeholders in relation to the team’s objectives
• Describe how the team’s objectives meets stakeholder requirements
• Identify work plans with the team, gaining commitment to meet stakeholder needs
• Evaluate and modify the work plans to meet the stakeholder needs
• Understand the process required to continually improve meeting stakeholder needs
• Identify improvements to meet stakeholder needs
• Identify resources and costs to support improvements
• Identify benefits obtained from improvements
• Understand the process required to continually improve meeting stakeholder needs
• Identify improvements to meet stakeholder needs
• Identify resources and costs to support improvements
• Identify benefits obtained from improvements support a change in meeting stakeholder needs
• Identify the individuals to whom a case for change is to be made
• Describe the components of a case for change
• Identify how a case for change supports the team’s objectives
• Describe how to monitor and review the effect of the change

Managing and communicating information

Module 5 – Unit 3004V1 : Managing and communicating information

• Be able to gather and select data
• Identify criteria used in sourcing data
• Identify quantitative and qualitative sources of data
• Access data in line with legal and organisational requirements relevant to a work related activity
• Be able to interpret data and information related to a work activity
• Select data and information specifically related to the work activity
• Identify trends and patterns
• Identify the impact of the trends and patterns on future activities
• Identify conclusions and make recommendations
• Be able to communicate the results of the information analysis
• Identify the communication methods that could be used
• Identify the target audience for the communication
• Evaluate the impact of the communication

Identifying development opportunities

Module 6 – Unit 3005V1 : Identifying development opportunities

• Understand the factors involved in leading a team to achieve agreed objectives
• Describe the principles underlying leadership of individuals and teams
• Identify the links between individuals, teams and organisational objectives
• Explain methods of communicating individual and team objectives
• Understand the current competencies of individuals and teams
• Describe methods of conducting individual and team competence reviews
• Identify the links between current competencies and the team and organisational objectives
• Identify activities to support the development of current competencies of the team
• Explain the impact of current competencies on organisational objectives
• Understand how to develop the competencies of individuals and teams
• Identify development opportunities for individuals and teams
• Describe methods of agreeing development opportunities with individuals and teams
• Describe processes to measure and review individual and team development objectives

Qualification: CMI Level 3 Diploma in First Line Management

Who are these qualifications for?

The Level 3 qualifications in First Line Management are developed for junior managers, supervisors and first line managers who have operational responsibility for a defined area of activity and who wish to build on and develop their existing management skills and knowledge. This qualification gives junior managers the communication and motivational skills to help improve operational efficiency.

Diploma

Our Level 3 Award in First Line Management (QCF) provides an introduction to the skills, roles and responsibilities of this management area. It will also develop your basic knowledge by focusing on the development of specific management skills.

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