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KYC and Customer Relationship Management - Endorsed Training cover image

KYC and Customer Relationship Management - Endorsed Training
One Education

Level 3 & 4 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Summary

Price
£300 inc VAT
Or £50.00/mo. for 6 months...
Study method
Online
Duration
35 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
25 CPD hours / points
CPD What's this?
Achievement
Endorsed by The Quality Licence Scheme
Certificates
  • Certificate of completion - Free
Assessment details
  • Assignment (included in price)
Additional info
  • Tutor is available to students

Overview

Welcome to the KYC and Customer Relationship Management Bundle, an all-encompassing package of 7 courses that will equip you with the essential knowledge and skills to excel in the dynamic field of customer relationship management. This bundle includes 2 QLS-endorsed courses, KYC and CRM, which come with hardcopy certificates upon completion, demonstrating your competence to potential employers.

Additionally, you will receive 5 relevant CPD QS-accredited courses that will enrich your understanding of customer service, communication, and engagement. With the courses, you will learn techniques to handle challenging customers, deal with complaints, and establish effective communication. This bundle also provides you with insights into managing customer interactions in a way that promotes customer satisfaction and loyalty, creating positive customer experiences that keep them coming back.

Overall, this bundle is ideal for anyone looking to improve their customer relationship management skills and advance their career prospects. So don't miss out on this incredible opportunity to upskill yourself and become a customer service superstar! Enrol now in the KYC and Customer Relationship Management Bundle and take the first step towards a brighter future.

Learning Outcomes:

Upon completing the KYC and Customer Relationship Management Bundle, you will be able to:

  • Understand the importance of KYC and CRM in the modern business landscape
  • Apply KYC principles to identify and manage potential risks associated with customers
  • Develop effective customer relationship management strategies to improve customer loyalty and retention
  • Enhance your communication skills to effectively engage with customers
  • Handle challenging customer interactions and resolve complaints in a professional manner
  • Apply best practices in phone-based customer service to ensure customer satisfaction
  • Utilise the Voice of the Customer Toolkit to collect and analyse feedback and improve customer experiences.

QLS Endorsed Courses:

  • Course 01: Certificate in KYC at QLS Level 3
  • Course 02: Diploma in CRM at QLS Level 4

CPD QS Accredited Courses:

  • Course 03: Customer Service Advisor Course
  • Course 04: Customer Service - Representative
  • Course 05: Phone-Based Customer Service
  • Course 06: Voice of the Customer: Toolkit
  • Course 07: Effective Communication Skills

Achievement

Certificates

Certificate of completion

Hard copy certificate - Included

Assessment details

Assignment

Included in course price

CPD

25 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

The KYC and Customer Relationship Management Bundle is a comprehensive learning package designed to equip learners with essential knowledge and skills in KYC and CRM. The bundle comprises 2 QLS-endorsed courses in KYC and CRM, along with 5 relevant CPD QS-accredited courses that provide practical insights into customer service, communication, and engagement.

The courses in this bundle are delivered in a flexible, online format that allows learners to study at their own pace, making it an ideal option for busy professionals seeking to upskill themselves in the dynamic field of customer relationship management.

Certification

Learners will qualify for the highly sought-after QLS Endorsed Certificate after successfully passing the assessment at the conclusion of each endorsed course.

The Quality Licence Scheme is a credible and renowned endorsement that marks high quality and excellence in the UK. It is well accepted and sought after by industry experts and recruiters.

Learners who purchase this bundle will receive TWO Hardcopy QLS Certificates at their door!

Who is this course for?

The bundle is perfect for:

  • Professionals seeking to enhance their customer relationship management skills
  • Individuals who are new to the field of customer service and wish to gain foundational knowledge
  • Business owners who want to develop effective customer engagement strategies
  • Anyone looking to improve their communication skills in a customer-facing role.

Career path

Upon completing the KYC and Customer Relationship Management Bundle, you can pursue various roles such as

  • Customer Service Representative - £18,000 - £25,000 per annum
  • Customer Experience Manager - £35,000 - £55,000 per annum
  • Customer Relationship Manager - £35,000 - £60,000 per annum
  • Customer Success Manager - £35,000 - £60,000 per annum
  • Business Development Manager - £30,000 - £60,000 per annum

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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