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ITIL Service Operation

1 Training

Summary

Price
£119 inc VAT
Or £39.67/mo. for 3 months...
Study method
Online
Duration
Self-paced
Certification
ITIL V3 Intermediate: Service Operation
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) not included in price, and must be purchased separately

Overview

The ITIL Service Operation course primary purpose is to improve IT Service Management. The modules focus on learners gaining an understanding of operational activities, purposes, principles and functions to help individuals and organisations to successfully manage the performance of their products and services. Service operation is a critical stage of the lifecycle process and it is the point where the value of the service management programme is determined by an organisation.

Certification

ITIL V3 Intermediate: Service Operation

Awarded by ITIL®
ITIL® logo

Course media

Description

Learning Outcomes

  • Gain an understanding of service operation.
  • Learn about service operation processes.
  • Understand how to organise for service operation functions.
  • Learn how to implement service operation.
  • Learn the principles and purposes of service operation.

Course Titles

  • Module 01: Course Introduction – VO
  • Module 02: IT Service Lifecycle Service Operation
  • Module 03: Service Operation Processes
  • Module 04: Common Service Operation Activities
  • Module 05: Service Operation Functions
  • Module 06: Technical Considerations – VO

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at anytime.

Method of Assessment

At the end of the ITIL Service Operation course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

If it is an official exam you will have to purchase it separately on the relevant website.

Certification

Those who successfully complete the exam will be awarded the certificate in ITIL Service Operation.

Awarding Body

The certificate will be awarded by ITIL. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Who is this course for?

  • The course is aimed at IT consultants.
  • Managers and Team Leaders.
  • IT Architects and IT Planners.
  • IT Audit Managers and IT Security Managers.
  • Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service strategy.

Requirements

  • The course requires that learners have an understanding of the ITIL Foundation course.

Career path

  • IT Architect £57,806 per annum
  • IT Security Manager £51,234 per annum
  • Systems Architect £50,210 per annum
  • Systems Engineer £29,154 per annum
  • Developer £30,651 per annum
  • IT Project Manager £42,549 per annum

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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