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ITIL® Service Operation

Excelin IT Training Career Academy

Summary

Price
£299 inc VAT
Or £49.83/mo. for 6 months...
Study method
Online
Duration
12 months · Self-paced
Certification
ITIL v2 Service Manager Professional Certification
Professional certification What's this?

Overview

This training series covers the concepts of ITIL® Service Operation. Students will learn about IT service lifecycle service operation, service operation processes and common service operation activities. Students will also learn about service operation functions and technical considerations.

Certification

ITIL v2 Service Manager Professional Certification

Awarded by ITIL®
ITIL® logo

Description

Certification Details

Available PDUs for this Course Series: 22

By completing this course series, you will earn 22 PDUs.

Available ITIL® Credits for this Course Series: 3

By completing this course series, you will earn 3 ITIL® Credits.

Available CEUs for Course Series Completion: 8

Students can earn up to 8 CEUs for fully completing this course series. This information will be displayed on the certificate of completion.

Course Modules:

Chapter 01 – Course Introduction – 12m

Chapter 02 – IT Service Lifecycle Service Operation – 36m

Chapter 03 – Service Operation Processes – 2h 36m

Chapter 04 – Common Service Operation Activities – 25m

Chapter 05 – Service Operation Functions – 42m

Chapter 06 – Technical Considerations – 52m

Final Exam Practice

Who is this course for?

This course is for those who have some knowledge and experience in IT.

Requirements

Prior knowledge or experience in IT is required.

Career path

ITIL® Service Operation is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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