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ITIL® Service Offerings and Agreements (official exam included)

Hudson

Summary

Price
£549 inc VAT
Finance options

Pay in one single payment or spread the cost over 4 monthly payments.
Study method
Online
Duration
6 hours · Self-paced
Certification
ITIL V3 Intermediate: Service Offerings and Agreements
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.

Key Features:

  • Video based course material
  • 6 months online access
  • Practice test included
  • Course is accessible 24/7, 365 globally
  • Earn 4 ITIL credits upon completion of course
  • Exam can be taken at home online
  • Includes official ITIL Service Offerings and Agreements exam fee
  • Upon passing the exam, you will be fully ITIL certified in Service Offerings and Agreements

Course access period: 6 months online access

Salary information

The average salary in the UK for an ITIL Practitioner is £54,750 p.a. Source: ITjobswatch – As at Jan 2018.

Prerequisites

In order to undertake this course and sit the exam, you must have passed the ITIL Foundation exam first. It is recommended however that you have also obtained the ITIL Practitioner certification as well.

Certification

ITIL V3 Intermediate: Service Offerings and Agreements

Axelos (accredited by PEOPLECERT) logo

Course media

Resources

  • Click here to view our training company brochure - download

Description

What’s included in this course?

This course bundle includes the ITIL Service Offerings and Agreements course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.

Course 01 – Course Introduction – 12m
Topic A – Course Organization
Topic B – Course Conventions & Agenda
Course 02 – Service Offerings & Agreements – 39m
Topic A – Introduction to Service Offerings & Agreements
Topic B – Service Offerings & Agreements Principles
Topic C – Service Offerings & Agreements Context
Topic D – Service Offerings & Agreements Summary
Course 03 – SOA Processes – 4h 2m
Topic A – Service Portfolio Management
Topic B – Service Catalog Management
Topic C – Service Level Management
Topic D – Demand Management
Topic E – Supplier Management
Topic F – Financial Management
Topic G – Business Relationship Management
Topic H – SOA Processes Summary
Course 04 – Organizing, Technology & Implementation – 37m
Topic A – Organizing for SOA
Topic B – SOA Technology & Implementation
Topic C – Organizing, Technology & Implementation Summary
Mock Exam

How is this course taught?

This course is online and self-paced, meaning you do it in your own home, in your own time, at your own pace and best of all… any where in the world, providing you have access to a device such as a laptop, PC or desktop computer, and an internet connection. Each lesson is pre-recorded allowing you to pause, fast-forward, skip sections, or go back to another lesson if you need to. The lessons are multi-media based, which means video and audio are used to teach the lessons. Your tutor will use PowerPoint slides, illustrations, diagrams and give demonstrations to teach the lessons.


How long will it take me to complete this course?

As mentioned above, this course is self-paced. Some people finish their course faster than others. The total duration of the course is approximately 5 hours and 30 mins. No matter what though, you will always have 6 months to complete your course and take your exam.

Requirements

All you need is an internet connection and a device, such as a smart phone, tablet, laptop or PC, and an internet connection. We recommend you access it using either a laptop or desktop computer through Google Chrome.

Career path

  • ITIL Assistant Manager
  • ITIL Manager
  • ITIL Process Consultant
  • ITIL Consultant
  • IT Service Manager
  • Service Delivery Manager

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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