ITIL® Intermediate Level - Service Operation -SO Training & Exam Package
Milton Keynes College
Summary
- Exam(s) / assessment(s) is included in price
Overview
ITIL® is recognised as the best practice approach to service management in the world.
Description
The ITIL® Intermediate Service Operation certification demonstrates a full working knowledge of ITIL® Service Operation principles and processes, along with how they fit into the wider ITIL® framework to fulfil business needs.
Course Units
- The factors that explain why systems and services are delivered in the way that they are and the value they provide to the business.
- The way by which IT services are organised and delivered, such as event management and using incident management to restore services quickly.
- Monitoring and control of IT operations to deliver the required services and to deliver corrective action when required.
- Management of the technology infrastructure in such a way that IT becomes an asset for service delivery.
- Implementing a service desk and supporting structures to capture incidents and institute the remedial actions required.
- Identifying the challenges and critical success factors and creating plans that ensure they are all addressed per ITIL standards.
Exam
- Multiple Choice
- 8 questions
- 40 marks available
- 28 marks required to pass (70%)
- Closed book
- 90 minutes’ duration
Course Duration
The ITIL SOA qualification has a duration of 6 hours, however we give you 12 month’s access to the course content meaning you can complete it at your own pace.
Who is this course for?
This ITIL qualification is intended for those looking to learn about the Service Operation area of IT Service Management and utilise the ITIL qualifications to enhance their career prospe
Requirements
Career path
• Operations Manager
• Service Delivery Manager
• Facilities Manager
This ITIL qualification counts as three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.
Questions and answers
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Legal information
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