ITIL® Intermediate OSA, PPO, RCV & SOA
Service Capability Modules (OSA, PPO, RCV, SOA) Training & Exams
e-Careers
Summary
Flexible payment options available - study from as little as £149.59 a month with 0% interest
- Exam(s) / assessment(s) is included in price
Overview
ITIL® is an acronym for Information Technology Infrastructure Library and is utilised by individuals and organisations worldwide across many industries.
ITIL is an IT Service Management framework that guides businesses to design and deliver IT solutions which will benefit both themselves and their customers.
ITIL is the number one solution framework and approach to service management in the world. The principles in ITIL will help you in your career as ITIL is the most widely recognised approach to IT Service Management.
Prepare yourself to take on the Managing Across the Lifecycle in the fastest way with this ITIL Service Capability Track.
What’s included?
- ITIL Operational Support and Analysis Training & Exam Package
- ITIL Planning, Protection and Optimisation Training & Exam Package
- ITIL Release, Control and Validation Training & Exam Package
- ITIL Service Offerings and Agreements Training & Exam Package
Who are e-Careers?
E-Careers are an experienced market leader in online education with the widest range of accredited courses from trusted awarding bodies. With a variety of options available, our course specialists will make sure you enrol on the course that’s right for you.
Hand-picked, expert tutors will guide you through your chosen programme and technical support is always on hand to give you a smooth learning experience. E-Careers have helped over 400,000 people achieve their goals, see what they thought of us by searching e-Careers in TrustPilot and see what we could do for you today.
E-Careers are an officially licenced ITIL affiliate.
Are you interested in improving your Service Management knowledge? Get in touch with us today and we will give you expert guidance as to the best option for you.
Click ‘Enquire Now’ to speak to one of our experts who will guide you through the enrollment process. We are also able to offer Supercard as part of our package, speak to one of our advisors today to find out more.
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Key Benefits of Supercard*
- Completely free mobile phone & gadget insurance worth £15 per month
- Free night in a luxury hotel
- Free return flight to one of 13 European destinations
- Free week’s accommodation in the sun for up to 4 people
- Free 12-month Gourmet Society membership
- Up to 40% off cinema
*T&C’s apply.
Certification
ITIL v3 Intermediate Level Service Capability
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Course media
Description
Description
The ITIL Service Capability modules are most applicable to those who are looking to gain specialised knowledge in one or more processes, with focus on the day-to-day execution of ITIL practices and how they interact.
Course Units
ITIL Operational Support and Analysis
- ITIL Course Introduction
- Introduction to Operational Support & Analysis
- Service Operation Processes
- OSA Common Activities
- Service Operation Functions
- Organise and Implement
ITIL Planning, Protection & Optimisation
- Course Introduction
- Planning, Protection & Optimisation
- PPO Processes
- Organise & Implement
ITIL Release, Control & Validation
- Course Introduction
- Release, Control and Validation
- RCV Processes
- Organising and Technology
ITIL Service Offerings & Agreements
- Course Introduction
- Service Offerings & Agreements
- SOA Processes
- Organising, Technology & Implementation
All Exams have the following format:
- Multiple Choice
- 8 questions
- 40 marks available
- 28 marks required to pass (70%)
- Closed book
- 90 minutes’ duration
Who is this course for?
Anyone who holds the ITIL® Foundation Certification and needs to get an understanding or set of qualification that show their full understanding of the Service Capability track on their way to getting the MALC. The Service Capability program is usually undertaken by IT professionals, business managers and business process owners involved in demand management, service level management and financial management roles on a day-to-day basis.
Requirements
To sit the examinations in this package, students must have completed their ITIL® Foundation Examination and passed it.
Career path
Upon completion of this package, students will have a complete understanding of the ITIL® Service Capability modules. Once the examinations for each course have been passed the student will be able to take the Managing Across the Lifecycle course. They will also be able to function in a plethora of service management, IT and analyst roles earning an average salary of £55,000.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
