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ITIL® Intermediate Level - Continual Service Improvement (Access to our ITIL Expert Suite)

Become adept at understanding industry practices in service management.

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Summary

Price
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Finance options

Interest-Free Finance available
Study method
Online
Duration
6 months · Self-paced
Certification
ITIL V3 Intermediate: Continual Service Improvement
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) not included in price, and must be purchased separately

Overview

The ITIL Continual Service Improvement course will teach students about service management industry practices following the ITIL Continual Service Improvement publication and how to follow the strategies, design, transition and operation stages of the IT lifecycle in order to carry out a review of their organisation’s current products.

** This course is part of our ITIL Expert Suite which also includes ITIL Foundation, ITIL Service Operation, ITIL Managing Across the Lifecycle and many more **

Certification

ITIL V3 Intermediate: Continual Service Improvement

Axelos (accredited by PEOPLECERT) logo

Description

During the ITIL Continual Service Improvement course, students will learn the continual service improvement approach, measuring and reporting frameworks, the identification of critical success factors, creating a return on investment and the roles and responsibilities that are in supporting service improvement processes.

This course follows the following syllabus:

  • Module 1 – Introduction to Continual Service Improvement
  • Module 2 – Continual Service Improvement Principles
  • Module 3 – Continual Service Improvement Process
  • Module 4 – Continual Service Improvement Methods and Techniques
  • Module 5 – Organising for Continual Service Improvement
  • Module 6 – Technology Considerations for Continual Service Improvement
  • Module 7 – Implementing Continual Service Improvement
  • Module 8 – Challenges, Critical Success Factors and Risks
  • Module 9 - Exam Preparation

Upon completion of this course, you will earn 3 ITIL credits that can be used towards gaining the ITIL Expert certification which requires a total of 22 ITIL credits.

Exam Details

The ITIL Continual Service Improvement course exam consists of 8 multiple choice, scenario-based questions and has a pass mark of 70%. You will have 90 minutes in which to answer as many of the questions as possible.

Who is this course for?

This course perfectly suits individuals with an interest in improving their organisation’s IT services.

Requirements

You will need to have gained the ITIL Foundation certification before undertaking the ITIL Continual Service Improvement course.

Career path

  • IT Consultant
  • IT Audit Manager
  • IT Supervisor
  • IT Manager
  • IT Security Manager
  • IT Planner

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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