ITIL (Information Technology Infrastructure Library) Training

ITIL Foundation Training

This ITIL Foundation course covers the IT Infrastructure Library best practices.

This ITIL Foundation course covers the IT Infrastructure Library best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to enter or enhance their career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small businesses, and is used internationally. This course covers the 5 main concepts within ITIL: Service Strategy, Design, Transition, Operation and Continual Service Improvement.

Five years ago, no one outside the United Kingdom had heard about ITIL. Now, it seems like you can't pick up a trade magazine without someone mentioning it. But despite all the buzz, many IT pros don't fully understand what ITIL is all about. Here are the highlights.

ITIL is proven and used worldwide

ITIL defines common concepts and terms within an integrated set of best practices that evolves to meet market needs in a cycle of continual improvement. Companies across the world have demonstrated that they can change ITIL for their business needs. As ITIL is flexible and scalable, companies of all shapes and sizes can include features of ITIL to deliver business benefits in stages. Using ITIL works in practice as its adoption provides individuals and companies the confidence for action. A key contributor to ITIL’s success is the associated education, training and qualification schemes. Delivering service successfully depends on personnel involved in service management having the appropriate education, training, skills and experience.

Improved customer satisfaction and relationships

ITIL is designed to allow everyone to focus their attention on the needs of the clients and user experience rather than focusing on the tech issues. Increasing customer satisfaction leads to a stronger and trustworthy relationship.

Better reliability and quality of service

By adapting to standards that are proven to work, service providers can easily deliver services consistently to the agreed service levels, efficiently and effectively. Support teams can restore service faster, reducing downtime and disruption. Service providers are also more capable of meeting their service levels, contractual, regulatory and legal compliance requirements.

Optimisation of service delivery across the supply chain

ITIL offers significant opportunities for simplification and standardisation across trading partners. ITIL provides processes and models to help service providers to work with their business, customers, users and suppliers to make sound business decisions on investment opportunities, cost optimisation, management of risks and priorities for improvement. Typical benefits from implementing ITIL best practices are:

• Reduce support costs by 30%
• Increase incidents fixed at first call by 20%
• Increased value from service portfolio, with reduced cost and risk

Competitive advantage through value creation and agile change

This course will teach you how to adopt ITIL service practices, you will be able to focus on delivering value to the customer and quickly make changes for the business and IT. Defining and managing the customer and service portfolios enables successful business transformation and growth with an increased competitive advantage. Typical benefits include:

• Reduction in cycle time for projects and changes by 30% to 50%
• Increased success rate of change
• Reduction in risk from unplanned and late changes

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