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ITIL Foundation and Practitioner

Online course package including exams

Training Deals

Summary

Price
Enquire to get more info on pricing
Study method
Online
Duration
90 days · Self-paced
Certifications
ITIL v2 Practitioner
ITIL V3 Foundation
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

This course covers both ITIL Foundation and Practitioner giving you a greater understanding of IT service management.

The ITIL® Online Foundation and Practitioner Training Course will give delegates an understanding of the practical application of the ITIL® framework in the day to day work practices to support their business objectives, which will allow them to improve their career prospects and abilities within the workplace.

Students will learn about the three key areas vital to success in any improvement initiatives and the nine guiding principles ITIL® Practitioner follows. The ITIL® Online Foundation and Practitioner Training Course allows the delegates to take part in distance learning at their own pace.

Certifications

ITIL v2 Practitioner

ITIL V3 Foundation

Axelos (accredited by PEOPLECERT) logo

Description

ITIL® Foundation -

Course Duration:

This ITIL® online training course has a duration on 12.5 hours, however you will have access to the course for 90 days from the day of booking.

Course Outline:

The ITIL®® Foundation Online Training Course covers the following topics:

  • Practicing Service Management
    • Good Practice
    • Functions, Processes and Roles
    • Development of new services
    • Improvement of existing services
  • Service Strategy
    • Types of Service Provision
    • Financial and Demand Management
    • Business Case
  • Service Operation
    • Incident and problem management
    • Functions (service desk, operations management, technical management)
    • Request Fulfilment
    • Event Management
  • Service Transition
    • Change Management
    • Knowledge Management
  • Service Design
    • Service Catalogue Management
    • Supplier Management
    • IT Service Continuity Management
    • Information Security Management

ITIL® Practitioner -

Course Duration:

This ITIL® online training course has a duration on 10 hours, however you will have access to the course for 90 days from the day of booking.

Course Outline:

This ITIL®® Practitioner Online Training Course training course covers the following topics:

  • ITSM Guiding Principles
  • CSI Approach and Measuring Improvement
    • Purpose and Main Outputs of each CSI Approach Step
    • Critical Success Factors
    • Analysing KPIs and CSFs
  • Organisational Change Management
    • Value and Purpose of OCM activities
    • Using OCM tools and techniques to support improvement
    • Apply knowledge of OCM when planning and implementing improvements
  • Communication
    • The importance and benefits of effective communication
    • Understanding principles of communication
    • Supporting improvement with communication tools
  • The Nine Guiding Principles
    • Start where you are
    • Focus on value
    • Work holistically
    • Observe directly
    • Collaborate
    • Design for experience
    • Progress iteratively
    • Keep it simple
    • Be transparent

The ITIL® courses on this page are offered by The Knowledge Academy ATO of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.

Who is this course for?

This Certification is most suited for:

  • IT professionals looking for a widely regarded industry-specific qualification
  • IT support engineers looking to specialise in network support and management
  • Executive and Directors of IT department
  • Network Engineers

Requirements

There are no requirements for this course however the ITIL Practitioner exam will require candidates to pass the ITIL Foundation beforehand.

Career path

IT Service Management

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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