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ITIL Foundation and Practitioner

Online course package including exams


The Knowledge Academy

Summary

Price
Enquire to get more info on pricing
Study method
Online, self-paced
Duration
90 Days
Certifications
ITIL v2 Practitioner
ITIL V3 Foundation
Professional What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

This course covers both ITIL Foundation and Practitioner giving you a greater understanding of IT service management.

The ITIL® Online Foundation and Practitioner Training Course will give delegates an understanding of the practical application of the ITIL® framework in the day to day work practices to support their business objectives, which will allow them to improve their career prospects and abilities within the workplace.

Students will learn about the three key areas vital to success in any improvement initiatives and the nine guiding principles ITIL® Practitioner follows. The ITIL® Online Foundation and Practitioner Training Course allows the delegates to take part in distance learning at their own pace.

Certifications

ITIL v2 Practitioner
ITIL V3 Foundation

Description

ITIL® Foundation -

Course Duration:

This ITIL® online training course has a duration on 12.5 hours, however you will have access to the course for 90 days from the day of booking.

Course Outline:

The ITIL®® Foundation Online Training Course covers the following topics:

  • Practicing Service Management
    • Good Practice
    • Functions, Processes and Roles
    • Development of new services
    • Improvement of existing services
  • Service Strategy
    • Types of Service Provision
    • Financial and Demand Management
    • Business Case
  • Service Operation
    • Incident and problem management
    • Functions (service desk, operations management, technical management)
    • Request Fulfilment
    • Event Management
  • Service Transition
    • Change Management
    • Knowledge Management
  • Service Design
    • Service Catalogue Management
    • Supplier Management
    • IT Service Continuity Management
    • Information Security Management

ITIL® Practitioner -

Course Duration:

This ITIL® online training course has a duration on 10 hours, however you will have access to the course for 90 days from the day of booking.

Course Outline:

This ITIL®® Practitioner Online Training Course training course covers the following topics:

  • ITSM Guiding Principles
  • CSI Approach and Measuring Improvement
    • Purpose and Main Outputs of each CSI Approach Step
    • Critical Success Factors
    • Analysing KPIs and CSFs
  • Organisational Change Management
    • Value and Purpose of OCM activities
    • Using OCM tools and techniques to support improvement
    • Apply knowledge of OCM when planning and implementing improvements
  • Communication
    • The importance and benefits of effective communication
    • Understanding principles of communication
    • Supporting improvement with communication tools
  • The Nine Guiding Principles
    • Start where you are
    • Focus on value
    • Work holistically
    • Observe directly
    • Collaborate
    • Design for experience
    • Progress iteratively
    • Keep it simple
    • Be transparent

Who is this course for?

This Certification is most suited for:

  • IT professionals looking for a widely regarded industry-specific qualification
  • IT support engineers looking to specialise in network support and management
  • Executive and Directors of IT department
  • Network Engineers

Requirements

There are no requirements for this course however the ITIL Practitioner exam will require candidates to pass the ITIL Foundation beforehand.

Career path

IT Service Management

Questions and answers

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