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ITIL EXPERT TRAINING COURSE

ITSM Zone

Summary

Price
£1,620 inc VAT
Study method
Online
Duration
Self-paced
Qualification
ITIL Expert
Awarded by PEOPLECERT
Additional info
  • Tutor is available to students

Overview

The online ITIL Expert program is the low cost, high quality path to ITIL Expert.
Study over a 12 month period, with full access to all courses during that time.
Get access to our exclusive community of delegates, all working toward Expert together.
Choose the lifecycle or capability courses that are right for you.

  • Study online at your own pace
  • 1 year’s online access to the lifecycle or capability courses of your choice
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email

Description

Why IT Training Zone?

  • Our Expert program puts you in charge of your learning experience
  • Full access to all courses for 365 days allows you to tailor your study schedule
  • Our tutor team is there to support you, 7 days a week
  • Our professionally produced online training delivers a rich experience – not a re-packaged classroom course

Lifecycle Track – Program Contents

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Managing across the Lifecycle
  • Free bonus course included – Implementing ITSM

Click on the course name to view the full contents

Capability Track – Program Contents

  • Release, Control and Validation
  • Service Offerings and Agreements
  • Operational Support and Analysis
  • Planning, Protection and Optimisation
  • Managing across the Lifecycle
  • Free bonus course included – Implementing ITSM

Click on the course name to view the full contents

Mixed Track

  • You choose the Lifecycle and Capability courses for your own custom Expert program. Our support team will contact you after your purchase to set you up with the courses you need
  • You can choose courses up to a maximum of 23 credits from the Lifecycle/Capability tracks, including the mandatory MALC course
  • Free bonus course included – Implementing ITSM

Exam Details

  • Exam duration for lifecycle/capability: 90 minutes, MALC: 120 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored. Read about online exams here
  • Exam pass mark: Intermediate exams 70% (28/40 marks across 8 questions), MALC 70% (35/50 marks across 10 questions)
  • Exam language: Contact us for current translation availability
  • Exam value: Lifecycle 3 ITIL credits/Capability 4 ITIL credits/Managing across the Lifecycle 5 credits
  • Exam vouchers sold separately to training

Requirements

Pre-Requisites

  • There are no pre-requisites to join the ITIL Expert Program
  • You must hold the ITIL Foundation certificate to take an ITIL Intermediate exam
  • If you do not currently hold the ITIL Foundation certificate, we will provide the course and exam for just $199

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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