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ITIL® 4 Strategist : Direct, Plan and Improve (DPI) Course

Awarded by Axelos | Official Exam Included | Official Training Materials | Access for 365 Days | Tutor Support 



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Study method
20 hours · Self-paced
Access to content
365 days
ITIL® 4 Strategist Direct, Plan & Improve - DPI
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ITIL® 4 Strategist : Direct, Plan and Improve (DPI)

Further your career with the ITIL® 4 Managing Professional certification

Excel within the IT service management industry with a globally recognised ITIL® certification.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) is one of four modules that learners must complete to achieve their ITIL® 4 Managing Professional certification.

This module focuses on creating a culture of continuous improvement within an organisation, covering everything from risk management to service management tools and techniques, such as Agile, Lean, and DevOps. Learn how to:

  • Drive and manage effective organisational change
  • Facilitate decision-making and change management
  • Communicate IT performance to stakeholders
  • Minimise disruption and improve operational efficiency
  • Innovate while aligning with business goals

This module is for IT service management professionals and leaders who want to enhance their skills in strategic planning and service delivery improvement.

Successful completion of this module will take you one step closer to becoming a certified ITIL® Managing Professional.

Take the next step in your career today.

Please note:

Learners will receive the exam voucher and digital manual once the exam booking is requested.

Learners on an instalment plan will receive the exam vouchers and digital manual upon paying the total amount.

ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Why Study365?

What makes us unique

At Study365, we understand that every student is different. This is why our online courses offer access to industry expert tutors and high-quality study materials, available anytime, from anywhere. With engaging and informative video seminars, a free exam preparation webinar and timed mock exam, this simple exam-focused course is designed to give learners the best chance for success. Finish our program with newfound confidence and the skill to apply best practices within your existing company or stand out from the crowd when interviewing for your new dream role. Any queries? We have a friendly customer support team on hand to help. Our commitment to providing an exceptional learning experience has earned us over a thousand great reviews on Trustpilot. Learners can enjoy additional complimentary course benefits, including:

  • A free Scrum and Agile Essentials course (Gain up to 12 CPD hours for your portfolio)
  • Special privileges and discounts on future Study365 purchases
  • Eligibility for a TOTUM Discount card and Student ID card


ITIL® 4 Strategist Direct, Plan & Improve - DPI

Course media


Learning outcomes

  • Understand service design and transition
  • Effectively manage suppliers and stakeholders
  • Implement emerging technologies such as cloud computing and automation
  • Design, deliver and continually improve IT services


Module 01 : Foundation Concepts

  • Service Relationships
  • Guiding Principles
  • Four Dimensions of Service Management
  • ITIL® Service Value System
  • Service Value Chain
  • ITIL® 4 Practices
  • Unit Summary

Module 02 : Understand the Key Concepts of Direct, Plan & Improve

  • Key Terms
  • Some Key Concepts and Their Differences
  • Concepts of Value, Outcomes, Costs & Risks and Their Relationships to Direction, Planning & Improvement
  • Unit Summary

Module 03 : Scope of What Is To Be Directed and/or Planned

  • Strategy, Scope of Control and Cascading Goals
  • Unit Summary

Module 04 : The Role of GRC (Governance, Risk and Compliance)

  • Role of Risk and Risk Management in DPI
  • Impact of Governance in DPI
  • Unit Summary

Module 05 : How to Use the Key Principles and Methods of Continual Improvement

  • How to Use the ITIL Continual Improvement Model to Improve the SVS
  • How to Identify Assessment Objectives, Outputs, Requirements and Criteria
  • How to Select an Appropriate Assessment Method for A Particular Situation
  • How to Define and Prioritise Desired Outcomes of an Improvement
  • How to Build, Justify and Advocate for A Business Case
  • Know How to Conduct: Improvement Reviews and Analysis of Lessons Learned
  • How to Embed Continual Improvement At All Levels Of the SVS
  • Unit Summary

Module 06 : Key Principles and Methods of Communication and Organisational Change Management for DPI

  • Organisational Change Management
  • Communication
  • Establish Effective Interfaces across the Value Chain
  • Unit Summary

Module 07 : The Key Principles and Methods of Measurement and Reporting In DPI

  • Define Indicators and Metrics
  • Unit Summary

Module 08 : How to DPI Value Streams and Practices

  • Select and Use the Appropriate Methods and Techniques DPI Value Streams and Practices
  • Differences Between Value Streams and Practices

About the Tutor

Ian MacDonald, the accomplished director of Edenfield IT Consulting. With over 40 years of experience in the industry, Ian is a seasoned ITIL® veteran who has achieved international recognition for his thought leadership.

Since 2015, Ian has been instrumental in creating and delivering ITIL® training materials and providing ITIL® consulting services to organisations worldwide. His illustrious career includes prominent leadership roles at reputable organisations such as Barclays, IBM, and The Corporate IT Forum.

As a Chartered IT Professional, author, and many-time IT award winner (PSMA – 2020, 2021, 2022, ITSMF – 2015), Ian is known as an industry leader in IT Service Management. He is also a regular contributor and speaker at industry bodies and forums on IT best practices.

Ian has a passion for technology and a proven track record in managing teams, driving business growth, and developing successful strategies in highly competitive markets. As an established ITSM consultant and trainer, he helps organisations adopt and adapt IT best practices.

Awarded by


Established in 2013, Axelos is a joint venture between the UK’s Cabinet Office and Capita PLC. As a global leader in workplace best practices, Axelos is responsible for the world’s most recognised methodologies (PRINCE2®, ITIL® 4, MSP®). Axelos provides training and certification for organisations and individuals across sectors, in no less than 200 countries and 23 languages. Their established guidance continues to unlock potential worldwide. With Axelos, you can stay ahead of the game and open new doors. 97% of organisations and 84% of individuals attest to the positive impact of Axelos certification. Source: Axelos, 2023


ITIL® 4 Managing Professional Certificate

Upon successful completion of all four module official exams, candidates will be awarded the ITIL® 4 Managing Professional Certificate, issued by Axelos.

Exam Details:

Official exam by Axelos

Exam format:

  • Multiple-choice
  • 90 minutes
  • 40 questions in total
  • 28/40 marks to pass (70%)
  • Closed book exam (no materials allowed)

Who is this course for?

  • Midweight or advanced level IT Professionals
  • Experienced practitioners looking to move into management roles
  • Individuals with prior knowledge of the ITIL® framework


  • Learners should hold an ITIL® 4 Foundation certificate.

Career path

According to Glassdoor 2023 after successfully completing the ITIL® 4 Specialist: CDS Official Exam, Provided below are a list of job titles qualified candidates could compete for, along with the average UK salary per annum:

IT Consultant - £42,397 (Approximate)

IT Manager - £53,885 (Approximate)

IT Director - £104,087 (Approximate)

Questions and answers


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