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IT Helpdesk Support Training

11-in-1 Bundle | CPD Certified | 110 CPD Points| Gifts: Hardcopy+PDF Certificate+SID-Worth 180

Apex Learning


£51 inc VAT
Or £17.00/mo. for 3 months...
Study method
70 hours · Self-paced
Access to content
Lifetime access
No formal qualification
110 CPD hours / points
  • Certificate of completion - Free
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Are you interested in a career in IT Helpdesk Support? If you enjoy problem-solving, have excellent communication skills and enjoy working in a fast-paced environment, then this could be the perfect career for you.

The IT Helpdesk Support course provides learners with the skills and knowledge required to succeed in a role providing technical support to internal and external customers. The course covers a wide range of topics, from telephone etiquette and customer relationship management to problem-solving and record-keeping.

Throughout the course, learners will develop an understanding of how to manage inbound and outbound calls, handle tough callers, and build rapport with customers. They will also gain an understanding of how to manage mail services and shipping, and how to deal with intra-organisational dealings.

In addition, learners will gain essential business writing skills and organisational skills, which are crucial for success in this field. They will also learn about customer relationship management, effective planning and scheduling, and invoicing/petty cash management.

By the end of this course, learners will have the skills and knowledge required to succeed in a fast-paced IT helpdesk environment. They will be able to manage calls, communicate effectively with customers, and solve complex technical problems.

This IT Helpdesk Support Bundle Consists of the following Premium courses:

  • Course 01: Service Helpdesk & Technical Support Course
  • Course 02: Receptionist
  • Course 03: Learning Computers and Internet Level 2
  • Course 04: Dealing With Difficult People Training Course
  • Course 05: Email Writing Training
  • Course 06: Eloquence Course: Discover Your Confident and Powerful Voice
  • Course 07: Customer Service Skills Complete Training
  • Course 08: GDPR Data Protection Level 5
  • Course 09: Complete Windows 10 Troubleshooting for IT HelpDesk
  • Course 10: Level 3 Cyber Security
  • Course 11: Effective Communication Skills Diploma

Enrol now in IT Helpdesk Support to advance your career, and use the premium study materials from Apex Learning.

Learning Outcomes:

By the end of the IT Helpdesk Support course, learners will be able to:

  • Demonstrate excellent phone etiquette and business telephone skills.
  • Build rapport with customers over the phone and manage tough callers.
  • Solve problems over the phone and maintain accurate records.
  • Communicate effectively and provide excellent customer service.
  • Plan and schedule effectively and manage petty cash.


110 CPD hours / points
Accredited by CPD Quality Standards

Course media


The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your IT Helpdesk Support expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes.

Course Curriculum:

The IT Helpdesk Support course covers a wide range of topics that are essential in the day-to-day operations of an IT helpdesk. The course starts by introducing learners to managing interoffice calls and voicemail, aspects of phone etiquette, and business telephone skills. This module provides the necessary foundation for learners to communicate effectively with end-users of technology products and services.

The course then delves into building rapport over the phone, managing tough callers, and inbound and outbound calls. These modules provide learners with the skills to handle challenging situations, build strong relationships with customers, and provide technical support effectively.

Other essential topics covered in the course include mail services and shipping, intra-organisation dealings, problem-solving over the phone, record keeping, business writing skills, organisational skills, communication skills, customer relationship management, effective planning and scheduling, and invoicing/petty cash.

Who is this course for?

The IT Helpdesk Support course is suitable for:

  • Individuals interested in pursuing a career in technical support, customer service, or administration.
  • IT professionals looking to enhance their communication and problem-solving skills.
  • Customer service representatives interested in improving their phone etiquette and communication skills.
  • Small business owners looking to manage their own helpdesk and provide excellent customer service.
  • anyone interested in learning more about providing support to end-users of technology products and services.


This IT Helpdesk Support course has been designed to be fully compatible with tablets and smartphones.

Career path

The IT Helpdesk Support course can lead to various career paths, including:

  • IT Helpdesk Support Specialist - £20k-£30k per annum
  • Technical Support Representative - £18k-£25k per annum
  • Customer Service Representative - £18k-£25k per annum
  • Helpdesk Coordinator - £22k-£30k per annum
  • Office Administrator - £18k-£25k per annum

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Certificate of completion

Digital certificate - Included

Cost of PDF Certificates is included in course price

Certificate of completion

Hard copy certificate - Included

You will get the Hard Copy certificate for the title course (Service Helpdesk & Technical Support Course) absolutely Free! Other Hard Copy certificates are available for £10 each.

Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.