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IT Helpdesk : IT Helpdesk

Practical Experience | CV Review | 7 Professional courses | 2 exams included | Complete Package

IT Certify


£799 inc VAT
Or £66.58/mo. for 12 months...
Study method
120 hours · Self-paced
Access to content
12 months
CompTIA A+
CompTIA Cloud+
CompTIA Network+
ITIL V3 Foundation
MCSA: Windows 10
CompTIA IT Fundamentals Certification
Cisco CCNA Collaboration Certification
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Start your career in IT with the IT Support Technician Job Programme

Make an impact immediately with the IT Technician / 1st Line IT Support Programme offered by IT Certify:

- Seven New to IT essential courses worth £1393

- Practical Experience with a Live Practise Lab worth £99

- Professional CV Consultation worth £149

- CompTIA A + Exam (Both parts) worth £310

- All with 12 months access

No Prior courses / experience needed - No previous experience required. Open to everyone

Exams included worth £340:

CompTIA A + Exam included 220-1101 and 220-1102 (both parts)

Practise Lab included worth £99:

CompTIA A+ 220-1002

Courses included worth £1393:

  • CompTIA IT Fundamentals FC0-U61
  • CompTIA A + 220-1101 (core 1)
  • CompTIA A + 220-1102 (core 2)
  • CompTIA Network + N10-007
  • CompTIA Cloud +
  • Cisco 100-105 ICND1 Interconnecting Cisco Network Devices (CCENT)
  • Microsoft 70-697: Configuring Windows Devices Windows 10
  • Information Technology Infrastructure Library (ITIL Foundations)

Work in IT Support or as an IT Technician

This is the full package and makes you completely ready to start your career in IT: World class Education through our learning portal, practical experience, professional CV consultation and official CompTIA exams will make you the number one candidate when it comes to applying for jobs.

IT Courses included:

CompTIA IT Fundamentals:

Module 1: IT Concepts and Terminology

Module 2: Infrastructure

Module 3: Applications and Software

Module 4: Software Development

Module 5: Database Fundamentals

Module 6: Security

CompTIA A + 220-1101 (core 1)

Module 1 : Mobile Devices

Module 2: Networking

Module 3: Hardware

Module 4: Virtualization and Cloud Computing

Module 5: Hardware and Network Troubleshooting

CompTIA A + 220-1102 (core 2)

Module 1: Operating Systems

Module 2: Security

Module 3: Software Troubleshooting

Module 4: Operational Procedures

CompTIA Network + N10-007

Module 1 – Networking Concepts

Module 2 – Infrastructure

Module 3 – Network Operation

Module 4 – Network Security

Module 5 – Network Troubleshooting and Tools

CompTIA Cloud +

Module 1: Introduction, Models and Concepts

Module 2: Virtualization

Module 3: Intrastructure

Module 4: Resource Management

Module 5: Security

Module 6: System Management

Module 7: Business Continuity in Cloud

Cisco 100-105 ICND1 Interconnecting Cisco Network Devices (CCENT)

Module 1 Networking Fundamentals

Module 2 Basic Ethernet LAN Implementation

Module 3 Designing Ethernet LANS

Module 4 Understanding IPv4

Module 5 Working with Cisco Routers

Module 6 IPv4 Design and Troubleshooting

Module 7 IPv4 Services

Module 8 Implementing IPv6

Microsoft 70-697: Configuring Windows Devices Windows 10

Module 1: Introducing Windows 10

Module 2: Installing Windows 10

Module 3: Configuring Devices

Module 4: Configuring Network Connectivity

Module 5: Managing Storage, Data, And Printers

Module 6: Managing Apps

Module 7: Managing Device Security

Module 8: Maintaining Windows 10

Module 9: Troubleshooting And Recovery

Module 10: Deploying Windows 10 Enterprise Desktops

Module 11: Managing User Profiles And User State Virtualization

Module 12: Managing Desktop And Application Settings Using Group policy

Module 13: Configuring And Managing Client Hyper-V

Module 14: Configuring Windows Devices

Information Technology Infrastructure Library (ITIL Foundation)

Module 1: The ITIL Qualification Scheme

Mod 2: Introduction to Service Management

Mod 3: ITIL and the Service Lifecycle

Mod 3: ITIL and the Service Lifecycle

Mod 5: Service Design

Mod 6: Service Transition

Module 7: Service Operation

Mod 8: Continual Service Improvement

Mod 9: Service Management Technology

Mod 10: How it all Fits Together

Mod 11: Bonus Material

Why Practise Labs are essential (CompTIA A + Core 2 Practise Lab included worth £99)

1. Get Hands on Practical Experience

By broadening your understanding and skills in different networks, windows, servers and more with hands on practical experience

2. Increase productivity

Practise Labs actually increase your study productivity as they allow you to practice what you are studying

3. Make mistakes and break things

We are firm believers in one of the quickest ways to learn is to put into practice what you have just learnt. A Live Lab allows you to mistakes and learn from them and break things and fix them.

Get your CV seen with the IT Certify Pro CV review service (included worth £149)

- 1 hour consultation with a CV Specialist

- Guaranteed AST Robot Proof CV

- Skills Optimisation

- Experience Optimisation

- Layout and Keyword Optimisation


CompTIA A+

CompTIA Cloud+

CompTIA Network+

MCSA: Windows 10

CompTIA IT Fundamentals Certification

Awarded by CompTIA

ITIL V3 Foundation

Awarded by ITIL®

Cisco CCNA Collaboration Certification

Awarded by Cisco Systems

Course media



Some of the skills you will learn with this Programme:


Installing, Configuring and Migrating Windows Operating Systems

End User

Complete user management with finding users, unlocking accounts, resetting passwords and being a clear communicator with solutions

Printers and Mobile Devices

Configuring and managing issues with Printers and Mobile Devices, such as connection issues, updates and being able to be the first point of contact for troubleshooting


Implementing and maintaining Network Security issues, Standard and Protocols.

Privacy and Policy

Comprehensive understanding of Privacy issues and Policies essential in every organisation

We are firm believers in one of the quickest ways to learn is to put into practice what you have just learnt. A Live Lab allows you to mistakes and learn from them and break things and fix them.

Apply for jobs in as little as 8 - 12 weeks with this programme

Employers want:

A smart CV
Practical Experience

This is why so many of our students that complete the Practical Experience Programme with us go on to get their first job in IT

Who is this course for?

Anyone with an interest in a career in IT


IT helpdesk

No age limits and no experience are needed just an interest in IT

Career path

Just some of the jobs you can move into when you pass with IT Certify:

1st and 2nd Line Support Technician

Computer Support Specialist

IT Technician

IT Support Engineer

IT Support Analyst

Network Administrator

Network Technician

Network Support Engineer

Desktop Support Technician

Service Desk Administrator

Computer Support Administrator

IT Support Technician

Helpdesk Manager

Questions and answers


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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.