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Introduction to Operational Management: Fundamentals & System View of Operations

Gain competencies in Operations Management

Sentinel 9


£12 inc VAT
Study method
Online, On Demand What's this?
0.2 hours · Self-paced
No formal qualification
  • Reed courses certificate of completion - Free
  • Certificate of completion - £3

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This course aims to provide in-depth knowledge of aspects that are critical for the operations of any business. Operations management is concerned with effectively and efficiently designing, managing and optimizing processes, which are prevalent in both service and production organisations in various sectors such as banking, health care, education, retail, food and beverages, mining and manufacturing. Topics include; Emergence of Operations Management; Role of Operations Management; Effectiveness vs. Efficiency; Operations Technique-The four ‘V’s; Operational Strategy; and Layout Deign.


Reed courses certificate of completion

Digital certificate - Included

Will be downloadable when all lectures have been completed

Certificate of completion

Digital certificate - £3

The certificate will be sent via email once the course has been completed.


0h 15m

Course media


Operations management (OM) is a business function that plans, organizes, coordinates, and controls the resources needed to produce a company’s goods and services. Businesses require OM to function, as it involves managing people, equipment, technology, information, and many other resources. This applies to small through to large businesses, goods or service-based businesses, and for-profit or not-for-profit organizations. Every successful business should have an operations management function. In fact, all the other functions exist primarily to support the operations function. Consider a clothing retailer such as Country Road or Topshop. The marketing function provides promotions for the apparel, and the finance function gathers the necessary capital. Whilst the operations function is responsible for coordinating the resources needed to design, produce, and deliver the stock to the retail locations. Without the operations function, there would be no goods or services to sell to customers.

Upon the completion of this module, users will be able to:
• Gain a high-level understanding of the operations fundamental which includes efficiency vs. effectiveness, operational strategies, and system view of operations.
• Analyse and evaluate theoretical and practical knowledge of the operations of process design and capacity management to develop solutions.
• Analyse and evaluate the principles of workflow organisation to design a short-term operational plan to meet demand.

TIME: Up to 2 Hours

• No prerequisites.
• No materials distributed.
• No formal assessments required.

Who is this course for?

  • Business Managers
  • Students
  • Self Employed Individuals
  • Start-up Companies
  • Executives
  • Entrepreneurs


  • No prerequisites.
  • No materials distributed.
  • No formal assessments required.

Career path

  • Administrator
  • Business Development Officer
  • Consultant
  • Government Officer
  • Manager
  • Operations Manager
  • Project Manager

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