International Passenger Service Agent Diploma

Ready to start an airport career with airline or ground handling company?

Get ready to become Airport Passenger Service Agent, using the only online course with:

• Computerised Check-in
• Speech Recognition
• Computerised Boarding
• Full Employment Preparation

This online course have been designed by leading aviation training providers from both the USA and UK, using the experience and knowledge of experts from airlines, airports, ground handling companies, and recruiters ? offering you realistic and up to date training.

• Course Brochure - download

Are you interested in?

• Obtaining an International Passenger Service Agent Diploma?
• Practising on a computerised check-in and boarding system?
• Developing the skills you need to start your PSA career?
• Studying at your own pace, from the comfort of your own home?
• Improving your English with our speech recognition system?
• Learning how to write your CV/Resume?
• Learning how to interview with confidence?
• Starting a new career in a fast-paced airport environment?

If you can answer YES to any of these questions, you are in the right place.

COURSE FEATURES

1. Computerised Check-in and Boarding System - Practice checking passengers in, based on the common functions of real airport systems
   
   
2. Voice Recognition - Improve your aviation spoken English, practise common phrases and terminology. Our unique speech recognition technology allows you to record and get immediate feedback on the quality of your speech and pronunciation
   
   
3. Learn from airport, airline and ground handling professionals - Our course has been designed by aviation professionals with experience in airline, airport and ground handling operations worldwide
   
   
4. Interactive Online Course - Rich and engaging content, including tutorials, quizzes, videos, images, and exercises
   
   
5. Downloadable booklet - Our booklet can be kept for reference forever; no losing track of your notes when the course expires!
   
   
6. Achieve an International Diploma - Awarded by both UK and USA training providers AviationShake and Sky Aviation Academy
   
   
7. Understand and get ready for the recruitment processes
   
   
8. Gain Customer service skills specific to Aviation

COURSE CONTENT:

Module 1

• Principles of Passenger Handling - Role of the PSA, Aviation Regulatory Organisations, The Phonetic Alphabet, The 24 hour clock, Airport Terminology, Passenger Categories, Aircraft, Airlines, Airports, Frequent Flyer Programmes, Airline Alliances
  
  
• Baggage and Security Regulations - Baggage Types, Airport Zones, Security Regulations, Lost and Found, Baggage Allowance, Special Hold Items, Dangerous Goods, Gate Manifest, AAA', Delivery at the Aircraft
  
  
• Computerised Check-in Introduction
  
  
• Voice Recognition
  
  
• Practice Knowledge Quizzes

Module 2

• Travel Documents - The Check-in Process, Check-in procedures, Travel Document Checks, Travel Document Types, Visas, Travelling to USA, Schengen Agreement, Airline Tickets, Ticket Status. Check-in Pre-flight Preparation, System Preparation, Passenger Booking Process, Baggage Regulations
  
  
• Check-in - Overbooking, Delays, Cancellations, Passenger Acceptance, Standby
  
  
• Voice Recognition Practice
  
  
• Computerised Check-in - Advanced
  
  
• Knowledge Quizzes

Module 3

• Aviation Customer Service - Customer Service Qualities, Customer Needs, Communication Skills, Positive Language, Handling Flight Disruptions, Passengers with Additional Needs, Cultural Differences, Conflict Management, Complaint Handling
  
  
• Boarding Management - Gate Preparation, Boarding Management, Procedures, Boarding Announcements, Gate Information, Flight Discrepancies, Boarding Checks
  
  
• Voice Recognition Exercises
  
  
• Computerised Boarding System
  
  
• Knowledge Quizzes

Module 4

• Employability - How to write a CV/Resume, Interview Questions and Answer Examples, Covering Letters, Maths Tests, Job Applications, Transferable Skills, Interview Techniques, Group Exercises, Body Language, Checklists, How and where to apply
  
  
• Knowledge Practice Test
  
  
• Boarding System Practice
  
  
• Check-in Simulator Practice
  
  
• Knowledge Test - Final Exam
  
  
• Speech Recognition - Pronunciation of key words and phrases exam
  
  
• Check-in system exercises & Boarding system exercises - exam
  
  

We've helped candidates from all over the world, including: India, UK, USA, China, Poland, Nigeria, Bulgaria, France, Spain, Brazil, Romania,Turkey and more!

Our candidates have gone on to represent a wide variety of airline and ground handling companies worldwide.

Our International Passenger Service Agent Diploma is designed to give you a significant advantage, showing the prospective employer your commitment and drive to become a Passenger Service Agent. You will be ready for the interview process as well as your training programme with an actual airline or ground handling company.

If you are looking to start a new career with airline, airport or ground handling company. If you are looking to become a Passenger Service Agent/Check in Agent/Customer Service Agent.

You must have a good understanding of both written and spoken English and be passionate about starting your aviation career.