Course Curriculum
Module 01: Introduction to Reception and Receptionist
- Introduction to the Module
- Topics to be Covered
- Job Requirements and Work Environment
- 21st Century Skills for a Receptionist
Module 02: An Overview of Hotel Industry
- Hotel
- Eco Hotel
- Conference and Resort Hotels
- Boutique Hotel
Module 03: The Process of Selection and Recruitment in Hospitality Industry
- Introduction
- Flexible Employees
- The Importance of Planning Ahead
- The Job Description
Module 04: Management of Front Office Operations
- The Arrival Chronology
- Front Office Operations
Module 05: Business Telephone Skills
- Telephone Etiquette
- Telephone Skills
- Telephone Courtesy Tips
- Domestic and International Calls
Module 06: Mail Services and Shipping
- The Office Mail
- Mailing and Shipping Details
- Royal Mail Services
- Alternatives to Royal Mail
Module 07: Travel Arrangements
- Business Travel
- Hotel Reservations
- Transportation Reservations
- Itinerary and Trip Checklist
Module 08: Time Management
- Introduction to Time Management
- Aspects of Time Management
- Prioritising the Workload
- Overcoming Procrastination
Module 09: Record Keeping and Filing Systems
- Keeping Accurate Records
- Filing Systems
- How to Alphabetise for Filing and Indexing
- Handling Confidential Documents
Module 10: Communication Skills
- Effective Listening Skills
- Verbal Communication
- Non-Verbal Communication
- Communication Strategies
Module 11: Marketing in Travel and Tourism Business
- Strategy in Marketing
- Marketing Role of GTA
- Market Research
- Promotional Activities
Module 12: Customer Satisfaction
- Great Expectations
- Delivering the Dream
- The Extra Mile
- The Everlasting Review
Module 13: E-Hospitality and Technology
- Hospitality and Internet Advances
- ICT and Internet Capabilities and Impacts in Hospitality
- E-Solutions
- Innovations in Hospitality
Course Assessment
To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.
When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.
Certificate of Achievement
After successfully completing this Hotel Receptionist course, you will qualify for the CPD & IAO accredited certificate from One Education. Certification is available in both PDF & hardcopy format, which can be received by paying —
- PDF Certificate: £9
- Hardcopy Certificate (within the UK): £15
- Hardcopy Certificate (international): £15 + £10 (postal charge) = £25
