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Hotel Receptionist Training

South London College

Summary

Price
£149 inc VAT
Or £49.67/mo. for 3 months...
Study method
Online
Duration
8 hours · Self-paced
Qualification
No formal qualification
CPD
7 CPD hours / points
CPD What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

If you aspire to work as a Hotel Receptionist then being fully trained is a must. During this Hotel Receptionist Training course we aim to provide practical knowledge, so that when you finish the course successfully you will be fully prepared for work. The course is divided into helpful modules which will transform you into a professional Hotel Receptionist.

Develop excellent customer service skills, call handling skills and how to deal with difficult customers. In addition, we will teach you all of the responsibilities of a successful Receptionist, including database management, how to use social media in business, and essential IT skills. This qualification will show prospective employers that you can perform Receptionist duties to an advanced level, so you will be more employable and can start the career you’ve always wanted.

At South London College, we aim to provide everything you need to learn effectively, with our convenient online platform. Everyone should have the opportunity to learn and develop, no matter what their situation, so our course material is produced by skilled teachers, who have years of experience. Students can request support from a tutor whenever they need it and can access the learning portal 24 hours a day, 7 days a week, anywhere in the world.

Course Objectives:

  • Learn customer service best practice
  • Understand all front desk duties
  • Understand how to handle challenging situations and solve common problems
  • Improve you database management skills
  • Learn to use Microsoft Word and Excel effectively
  • Understand how to manage meeting and accommodation bookings

CPD

7 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

Course Curriculum

1. DOWNLOAD MATERIAL

  • Additional Course Materials for Hotel Receptionist
  • MS Word Tips & Tricks

2. MODULE 01

  • The 90: 90 Principle to create a powerful first impression
  • Professional Receptionist Training Course Objectives
  • Hot Telephone Tips
  • Get the facts- ask the right questions
  • Discuss Solutions- learning to listen

3. MODULE 02

  • Practice good telephone skills
  • Managing database and company files
  • Booking or Reservation procedure
  • Deal effectively with security and safety issues
  • Successful Meetings & Minutes
  • Meeting Arrangements
  • Arranging Business Travel and Accommodation
  • Arranging Business Travel and Accommodation
  • Email Tutorial
  • How to use Social Media to promote your company
  • Minute Taking
  • Microsoft Excel Tutorial
  • MS PowerPoint Tips

Course duration:

From the date you purchase the course, you will have 12 months access to a personalised online study platform. The course is designed so you can go at your own pace and can complete the course in stages, revisiting at any time.

Method of assessment:

Learners will be assessed by online multiple choice exam at the end of the course. The exam is marked instantly, so you will know your result straight away.

Certification:

Upon successfully completing the course you will be awarded Certificate in Hotel Receptionist Training.

Who is this course for?

This is a comprehensive training course, so you don’t need to have prior Receptionist experience. The course will teach you everything you need to know, so you can begin work as a Hotel Receptionist when you successfully complete the course.

Requirements

  • Learners should be age 16 or over
  • For practical purposes, learners will need to have a good grasp of English, Maths and ICT

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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