Hotel Receptionist & Opera PMS Hotel Software - CPD & iAP Accredited, ** NUS Extra Card Eligible, Best Seller **

To have a successful career as a hotel receptionist, you must be approachable, friendly and helpful. But in order to gain or keep a job in such a competitive field, you must also be able to show an employer that you have the drive, determination and ability to do the role better than anyone else could. By gaining a recognised qualification through a leading UK training provider such as Global Edulink, you can make your CV stand out from the crowd or demonstrate to your employer why you need that promotion.

This course is ideal for you if you are:

As well as qualifying you for a receptionist role, this qualification can also ultimately lead to a career as a front desk supervisor or manager. This is a distance learning course, which means that you can access the course material online 24 hours a day, 7 days a week, 365 days a year, making it easy for you to study in your free time without having to take any time off work.

Course aims

This course will help you to gain or improve skills central to the role of a hotel receptionist and, in particular, will teach you how to use the Opera PMS booking and reservation system that is commonly used within the industry. Throughout the course, you will learn how to provide best practice reception, switchboard/telephonist and clerical duties to the highest standard. The course will also help you to write or update your CV and teach you how to write an effective cover letter and personal statement, making you more attractive to potential employers or helping to impress your current employers if you are seeking in-house promotion.

We work in partnership with NUS, so all registered learners can get an NUS Extra discount card, which gives you amazing discounts on thousands of products from the biggest companies.

Why should you choose us?

• No Hidden Fee
• Free e-certificate (PDF)
• Free Career Support Service
• Free CV Writing and Interview Skills Pack available with this course.
• Get 2 days (48 hours) of free access to one of our 140 course strong course libraries, we will issue access upon your request when you have purchased a course.
• Nationally and internationally recognised Accredited qualification
• Excellent quality video tutorials
• You'll be eligible for an NUS Discount Card
• Get Tutor support Monday-Friday
• Get one year's access to the course
• Get support by phone, live chat, and email
• Join our friendly online learning platform
• Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet, and Smartphone devices. So, you can access your course on Wi-Fi, 3G or 4G.
• There is no time limit for completing this course, it can be studied in your own time at your own pace.
• All tests are online and are taken either during or after the course, these are included in the price.

Course Curriculum

Following key topics are covered in this course;

MODULE 01

• Professional Receptionist Training Course Objectives
• The 90: 90 Principle to create a powerful first impression
• Hot Telephone Tips
• Get the facts- ask the right questions
• Discuss Solutions- learning to listen
• Dealing with difficult customers

MODULE 02

• Managing database and company files
• Practice good telephone skills
• Booking or Reservation procedure
• Deal effectively with security and safety issues
• Successful Meetings & Minutes
• Meeting Arrangements
• Arranging Business Travel and Accommodation
• Email Tutorial
• How to use Social Media to promote your company
• Minute Taking
• Microsoft Excel Tutorial
• MS PowerPoint Tips
• MS Word Tips & Tricks

MODULE 03

• Opera Log In and Log Out, Main Screen
• Profile Creation and Amendments
• Profile Notes
• Finding Reservations – 2 ways
• Rate Query Screen
• Creating Reservation
• Preferences and Features Requests
• Amending Reservation
• Cancelling Reservation
• Check In (2 Ways)
• Check out
• Cashiering Posting Charges
• Cashiering Splitting and Transferring Charges
• Cashiering Routing
• Alerts
• Traces
• Room Status, Out of Order and Out of Service
• Opera Reports

You will learn:

• How to use the Opera PMS hotel booking and reservation system;
• Customer service best practice;
• Front desk duties;
• How to handle challenging situations and solve common problems;
• Database management;
• How to use Microsoft Word and Excel effectively;
• How to manage meeting and accommodation bookings.

Assessment

• At the end of the course, you will sit a test that is delivered and marked online. It is a multiple-choice test and you will be informed immediately of your result. On passing the test, you will be awarded a recognised Certificate in Hotel Reception and Opera PMS Software Training.

• Seeking work as a receptionist in the hotel/hospitality industry;
• Interested in learning how to use the Opera PMS system;
• A new or temporary receptionist keen to learn or develop relevant skills to help you progress up the career ladder;
• An experienced hotel receptionist who wants to learn how to improve your skills, particularly in relation to the use of the Opera PMS system.

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds. However, it is recommended to have basic understanding of English language, literacy, numeracy and ICT skills.

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