Skip to content

Receptionist : Hotel Receptionist

Accredited by CPD & IAP | FREE Digital Certificate | Premium Quality Study Materials | No Hidden Fees

1 Training

Summary

Price
£14 inc VAT
Study method
Online
Duration
60 hours · Self-paced
Access to content
365 days
Qualification
No formal qualification
CPD
60 CPD hours / points
CPD What's this?
Additional info
  • Exam(s) / assessment(s) is included in price

Overview

Hotel Receptionist

This Hotel Receptionist Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.

What skills will I gain?

  • Produce standard documents and learn how to handle difficult customers
  • Gain practical knowledge of communication over the telephone
  • Become a master of Microsoft Office and Social Media handling
  • Understand accurate data management and record keeping
  • Learn how to efficiently arrange travel and accommodation
  • Learn best practice for management and customer service

CPD

60 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

COURSE CURRICULUM

➽ (Module 01)

  • Professional Receptionist Training Course Objectives
  • The 90: 90 Principle to create a powerful first impression
  • Hot Telephone Tips
  • Get the facts- ask the right questions
  • Discuss Solutions- learning to listen
  • Dealing with difficult customers

➽ (Module 02)

  • Practice good telephone skills
  • Managing database and company files
  • Booking or Reservation procedure
  • Deal effectively with security and safety issues
  • Successful Meetings & Minutes
  • Meeting Arrangements
  • Arranging Business Travel and Accommodation
  • Email Tutorial
  • How to use Social Media to promote your company
  • Minute Taking
  • Microsoft Excel Tutorial
  • MS PowerPoint Tips
  • MS Word Tips & Tricks

Method of Assessment

  • At the end of the Hotel Receptionist Training course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this Hotel Receptionist Training course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

Certification

Upon the successful completion of the course, you will be awarded the “Certificate in Hotel Receptionist Training”.

Who is this course for?

  • Job hunters & School leavers
  • College or University student & graduates

Requirements

  • You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you.

Career path

  • Switchboard Operator
  • Front Desk Operator
  • Front Desk Supervisor
  • Front Desk Manager
  • Hotel Receptionist

Questions and answers

No questions or answers found containing ''.

Andrea asked:

Good afternoon, I would like to know if the course explains how to deal with the Opera House PSM. Thank you.

Answer:

Dear Andrea Thank you very much for your query. This doesnt contain the Opera PSM. You can enroll for Mastering Opera PMS Hotel Software, Opera PMS Hotel Booking Software Training, Hotel Receptionist and Opera PMS Hotel Booking Software. Regards, Student Support Team.

This was helpful. Thank you for your feedback.
Sherlon asked:

Can I use Microsoft Office 2010 with this course please?

Answer:

Dear Sherlon Thank you very much for your query. Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. So, you can access your course on Wi-Fi, 3G or 4G. Regards, Student Support Team.

This was helpful. Thank you for your feedback.
Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: Administration, Receptionist
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2024. All rights reserved.